Relationship Director

3 days ago

Hythe, Kent, United Kingdom Lloyds Banking Group Full time
About This Opportunity

We are seeking an experienced banking professional to lead our Fiduciary, Funds & Corporate segments, while directly managing key clients. As a Relationship Director, you will be responsible for driving the bank's leadership initiatives and fostering strong relationships with key stakeholders.

Key Responsibilities
  • Coach and inspire team colleagues to up-skill in operational capability and service delivery.
  • Collaborate with senior stakeholders to develop, shape, and deliver commercial objectives for the business.
  • Challenge the business to ensure risks are understood, mitigated, and controlled.
  • Foster a culture of continuous improvement, challenging the norm, and driving tangible change.
  • Pro-actively manage onboarding relationships and raise the bar on communicating with customers using personalization.
  • Deliver strong customer engagement to improve customer experiences and retention.
  • Understand product market trends, demonstrating clear understanding of customer, market, conduct, regulatory, and competitor trends.
What You'll Need

We're looking for a motivated leader with prior banking experience in Fiduciary, Funds, and Corporates, as well as the following skills:

  • Leadership: Support succession planning strategies to cultivate high-potential employees.
  • Stakeholder Management: Build and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies.
  • Strategic Planning: Collaborate with senior management to develop and execute strategic plans that align with the bank's goals and objectives.
  • Team Management: Lead and mentor a team of professionals, fostering a culture of excellence and continuous improvement.
  • Performance Monitoring: Establish metrics and KPIs to monitor the effectiveness of leadership programs and stakeholder engagement initiatives.
  • Conflict Resolution: Address and resolve conflicts effectively, ensuring a positive and productive work environment.
  • Compliance: Ensure all activities comply with relevant laws, regulations, and internal policies.

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