Deputy Service Manager

7 days ago

Brighton, Brighton and Hove, United Kingdom Social Interest Group Full time

About the Role

Social Interest Group (SIG) is seeking a highly motivated and experienced Deputy Service Manager to join our team at our Women's Residential Project in Brighton. As a Deputy Service Manager, you will play a key role in supporting the Service Manager in the day-to-day operational delivery of the service, working directly with the team, residents, and stakeholders.

Key Responsibilities

  • Provide high-quality support, leadership, and line management to staff, offering guidance, support, and advice to the team and supporting them to perform to the best of their abilities.
  • Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.
  • Support the Service Manager to ensure service responsibilities and requirements are carried out effectively.
  • Support the team and service to meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
  • Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
  • Be part of the operational on-call rota for providing out-of-hours support across the operations directorate.
  • Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
  • Alongside the Service Manager, champion and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.
  • Ensure the accommodation in which residents live is clean and maintained to a high standard.
  • Ensure a provision of high-quality housing management service is provided to residents.
  • Support the Service Manager in managing the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
  • Promote effective cost control mechanisms and other financial activities.
  • Maintain financial management within the service.

About Us

SIG is an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity.

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience. We approach any emerging issues with empathy and sensitivity.

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement, and resettlement.

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