Territory Account Manager

4 weeks ago

Birmingham, Birmingham, United Kingdom Florence Full time

At Florence, we are dedicated to transforming the landscape of health and social care staffing through cutting-edge technology.

Since our inception, we have partnered with over 90,000 healthcare professionals, including nurses and carers, and collaborated with more than 2,000 care providers throughout the UK. Our platform has enabled healthcare workers to earn substantial income by efficiently booking shifts.

As a rapidly expanding organization, we are led by a visionary entrepreneur with a medical background. With offices in multiple cities, this is an exciting opportunity to join a purpose-driven health tech company.

We are seeking a Territory Account Manager to join our dynamic operations team. In this role, you will be responsible for the daily support of clients within your designated area. You will collaborate with a passionate team to foster and sustain Florence's growth.

Key Responsibilities

  • Establish and nurture relationships with users at care facilities to provide outstanding customer service.
  • Identify opportunities for healthcare professionals in your region while ensuring that client staffing needs are met.
  • Collaborate with a close-knit team to enhance Florence's performance and adoption within your territory.
  • Assist Regional Account Managers in ensuring successful onboarding and retention of clients.
  • Engage with current clients and focus on re-establishing connections with previous clients.
  • Address general inquiries received through various communication channels.
  • Consistently achieve and surpass monthly team performance metrics.
  • Develop expertise in your market and contribute to strategic business planning.
  • Support the overall success of the team in achieving business objectives.
  • Communicate effectively with clients to understand their hiring requirements and organizational goals.

Qualifications

  • Proficient in technology and IT systems.
  • Previous experience in customer engagement roles.
  • Exceptional interpersonal skills for building strong relationships.
  • A genuine interest in or experience within the Health & Social Care sector.
  • Outstanding communication skills.
  • A commitment to continuous learning and personal development.
  • A collaborative team-oriented mindset.
  • Organized with the ability to prioritize tasks effectively.

Benefits

  • Competitive salary package.
  • Generous annual leave policy with options for additional days.
  • Private health insurance coverage.
  • Enhanced parental leave options.
  • Cycle to Work Scheme.
  • Railcard scheme for eligible employees.
  • Flexible personal benefits.
  • Wellness support initiatives.
  • A vibrant and friendly workplace culture.

Diversity and Inclusion

We are committed to fostering an inclusive environment that embraces individuals from diverse backgrounds, ethnicities, and experiences. We believe that our strength lies in our diversity and are proud to be an equal opportunity employer. If you require any accommodations during the interview process, please let us know.

We offer a flexible and collaborative work environment. If you are excited about the prospect of joining a forward-thinking tech company dedicated to inclusion, we would love to hear from you.

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