IT Support Specialist
2 weeks ago
Job Overview
GBA5 EntServ UK Limited is seeking a highly skilled and customer-focused IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients in a fast-paced and dynamic environment.
Key Responsibilities
- Provide timely and effective technical support to clients via phone, email, and in-person.
- Troubleshoot and resolve technical issues with desktops, laptops, printers, and other IT equipment.
- Install, configure, and maintain software and hardware systems.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain knowledge base articles and technical documentation.
- Participate in on-call rotations and provide after-hours support as needed.
- Stay up-to-date with the latest technology trends and advancements.
Requirements
- 3+ years of experience in a technical support role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of Windows operating systems, Microsoft Office, and other common software applications.
- Experience with network infrastructure, server hardware, and printer hardware.
- ITIL certification or equivalent experience.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to the latest technology and training resources.
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