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IT Support Specialist

2 months ago

Luton, Luton, United Kingdom QA Full time

Company Overview:

Partnership Education is a leading provider of ICT services to the education sector, specializing in delivering exceptional technical support to schools. Our mission is to provide outstanding ICT support, leveraging our expertise in technology to drive educational excellence.

Job Summary:

We are seeking a highly motivated and skilled IT Support Specialist to join our technical team. As an IT Support Specialist, you will play a critical role in providing first-line technical support, troubleshooting hardware and software issues, and collaborating with our team to deliver exceptional customer service.

Key Responsibilities:

  • Respond to helpdesk requests and provide timely resolutions to technical issues
  • Take helpdesk calls, log, and track calls to ensure efficient issue resolution
  • Perform hardware and software repairs in a workshop facility
  • Install and configure hardware and software solutions
  • Conduct network documentation and reporting to ensure accurate records
  • Assist in sourcing spare parts and replacement equipment
  • Collaborate with the technical team to perform maintenance tasks and installations

Requirements:

  • Experience in hardware repair and troubleshooting
  • Proficiency in Microsoft Windows and Microsoft Office products
  • Excellent customer service skills
  • General office administration skills
  • Well-organized and self-motivated individual
  • Good telephone manner
  • Able to work independently in the field
  • Comfortable working in an education environment

Preferred Qualifications:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship

Benefits:

  • Private healthcare
  • Pension and life assurance
  • Paid sick leave
  • Mental health and wellbeing support
  • Membership of Employee Ownership Trust
  • Structured Personal Development Plan including paid training

Future Prospects:

  • Partnership Education has a proven track record of developing successful IT apprentices who have gone on to achieve great things within the company

Important Information:

Our apprenticeships are designed to provide a comprehensive learning experience, allowing you to develop new skills, earn while you learn, and launch your career in the IT industry.