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IT Support Specialist

2 months ago

Luton, Luton, United Kingdom Think IT Resources Full time
Technical Support Analyst

Our client within the AI industry is seeking a skilled Technical Support Analyst to join their team on a permanent basis. This is an onsite role based in Luton.

Key Responsibilities
  • Provide first-class technical support to internal users, understanding and building application/system requirements.
  • Work with external and internal development teams to ensure correct software/hardware solutions are delivered to end users.
  • Create and/or revise documentation on a regular basis, recording all information on the CRM system.
  • Test and validate new products, features, and firmware, sharing comprehensive documentation with relevant departments.
  • Collaborate with Customer Support & Engineering teams to identify, diagnose, and resolve service issues.
  • Develop support tools to improve the effectiveness of the support team, monitoring performance to ensure service level agreements are met or exceeded.
  • Create training courses and customized education materials.
Requirements
  • Basic knowledge of networking (ISO-OSI, API) is an advantage.
  • Basic knowledge of communication protocols (serial, CAN-bus, etc).
  • Experience using hand tools and measurement tools (multimeter).
  • Excellent communication skills, confident in presenting to people of all audiences across business functions.
  • Experience using MS Office software and web-based remote support tools.
  • Experience working within a Technical or Information Technology environment.

This is an onsite permanent role paying £28-34k per annum. If you have experience in Application Support covering Python, Scripting, and SQL, please forward your CV as soon as possible.