IT Support Specialist
7 days ago
Job Title: IT Support Specialist
Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team at GBA5 EntServ UK Limited. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving IT issues, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Provide technical support to clients via phone, email, and in-person
- Troubleshoot and resolve IT issues in a timely and efficient manner
- Install, configure, and maintain computer systems, software, and hardware
- Perform routine maintenance tasks, such as backups and software updates
- Collaborate with other teams to resolve complex technical issues
- Document and track technical issues and resolutions
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- 3+ years of experience in a technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong knowledge of computer systems, software, and hardware
- Experience with IT service management tools and processes
- Ability to work independently and as part of a team
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
About Us:
GBA5 EntServ UK Limited is a leading provider of IT services and solutions. We are committed to delivering exceptional customer service and supporting our clients in achieving their business goals.
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