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Client Support Specialist

3 months ago

Slough, Slough, United Kingdom Arvato Full time

Remote Customer Service Advisor – Fixed Shifts Available

Full availability required for comprehensive training

Competitive Salary: £23,756

ArvatoConnect is a leader in customer experience and business enhancement, dedicated to transforming how organizations operate and connect with their customers. We strive for excellence and continuously seek innovative solutions.

Our mission is to deliver cutting-edge, technology-driven services that empower our clients to build stronger relationships, enhance customer loyalty, and achieve operational efficiencies.

Join us in shaping the future of customer experience.

Role Overview:

ArvatoConnect is looking for Customer Service Advisors to represent a renowned international fashion retailer. This brand is celebrated for its innovative approach and strong customer relationships. We provide an exceptional training program to equip successful candidates for a fulfilling career.

The selected individuals will work 40 hours per week across 5 days, with shifts scheduled between 3pm-Midnight and 5pm-2am. Fixed shift preferences cannot be accommodated at this time.

Key Responsibilities:

  • Deliver a professional and high-quality inbound and outbound telephone service to enhance customer satisfaction.
  • Build trust with customers through transparency and reliability, ensuring commitments are met.
  • Maintain an in-depth understanding of our client's product offerings to effectively address customer inquiries.
  • Foster positive customer relationships to encourage retention and loyalty.
  • Serve as the primary contact for customer concerns, providing personal contact details to enhance trust.

Required Skills and Qualifications:

  • Proven ability to meet the outlined criteria in the job description.
  • Experience in customer interactions via telephone, email, or web chat.
  • Ability to work independently as well as collaboratively within a team.
  • Comfortable providing technical support and guidance.
  • Proficient in IT, with strong keyboard skills and familiarity with various software applications, including Microsoft Office.

What We Offer:

  • 31 days of annual leave (including 8 public holidays) with the option to purchase additional days.
  • Comprehensive on-the-job training and ongoing professional development.
  • Life insurance and access to a company pension scheme after the qualifying period.
  • Exclusive discounts at various retailers to enhance your lifestyle.
  • An employee assistance program to support your well-being.
  • Monthly awards to recognize employee achievements.

Additional Information:

  • Candidates must provide documentation to satisfy UK Right to Work checks.
  • A quiet and ergonomic workspace is required for remote work.
  • Full availability during the training period is essential.
  • Candidates must be based in the UK.

Diversity & Inclusion Statement:

At ArvatoConnect, we believe that our diverse workforce strengthens our organization. We are committed to ensuring that all voices are heard and that every individual can thrive in an inclusive environment, regardless of age, gender, disability, ethnicity, sexuality, neurodiversity, or religion. We are proud to be a Disability Confident Committed Employer and actively support the development of female talent, the LGBTQI+ community, and our multicultural workforce.