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Outdoor Store Supervisor

3 months ago


Dartford, Kent, United Kingdom Outdoor and Cycle Concepts Ltd (O&CC) Full time

Are you ready to take the next step in your career? Join a leading name in the outdoor retail sector as a Retail Supervisor.

Please note this position requires a commitment of 40 hours per week on a rotating schedule, including some weekends.

As part of the Outdoor and Cycle Concepts Ltd (O&CC), which includes renowned brands like Cotswold Outdoor, Runners Need, and Snow + Rock, we are dedicated to supporting outdoor enthusiasts by delivering exceptional customer service and a diverse range of products from top-tier brands, all while promoting sustainability.

Your Role and Responsibilities:

In this pivotal role, you will collaborate with a passionate team and engage with our expanding customer base. Your daily responsibilities will include:

  • Providing outstanding customer service and addressing customer inquiries effectively.
  • Offering specialized services such as boot fittings, gait analysis, and more.
  • Welcoming and training new team members.
  • Enhancing leadership skills and operational knowledge through our eLearning platform and development teams.
  • Executing key holder responsibilities, including store opening and closing.
  • Maintaining a safe and compliant work environment by adhering to health and safety regulations and store policies.
  • Leading the team in the absence of senior management.
  • Coaching team members to foster a culture of high performance and enhance service delivery.
  • Assisting with administrative and compliance tasks.

Ideal Candidate Profile:

You will thrive in this role if you possess:

  • A genuine passion for delivering exceptional customer experiences.
  • Experience in team management and development.
  • Strong organizational abilities with a knack for multitasking.
  • A solid understanding of retail operations.

What We Offer:

At O&CC, we recognize that our colleagues are our greatest asset, which is why we provide a comprehensive rewards package that goes beyond just a competitive salary. As part of our team, you will enjoy:

  • A base hourly wage of £12.40 (£10.05 for those under 21).
  • An annual bonus opportunity of up to £750, proportional to hours worked.
  • A generous discount of 40-60% on our extensive product range.
  • Up to 33 days of holiday (proportional to hours worked), with the option to purchase additional leave.
  • A company pension scheme.
  • Access to Perkbox, which offers savings on various services and products, catering to diverse lifestyles.

For a complete overview of our offerings, please visit our website.

Inclusivity Statement:

We encourage applications from individuals of all genders and backgrounds. O&CC is committed to being an inclusive employer, where diversity is celebrated and valued. We believe that a variety of experiences and perspectives enrich our organization, fostering a culture that promotes growth and innovation.

Please note that this advertisement may close early if a sufficient number of applications are received. Your application will be stored in our recruitment database and processed in accordance with our privacy policy, available on our website.