Supervisor - Luxury Fashion Retailer

4 weeks ago


Dartford, Kent, United Kingdom Frasers Group Full time

Company Overview

FLANNELS is a luxury fashion destination for men and women, offering an edit of over 100 brands from established international designers to contemporary labels. With a focus on elegance and simplicity, we provide a luxury lifestyle that is both traditional and modern.

The Opportunity

We are seeking a driven Supervisor to join our team in Bluewater. As a Supervisor, you will provide exceptional customer service, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and delivering a world-class client experience.

Key Responsibilities

  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
  • Confidently make recommendations to achieve sales and targets
  • Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs
  • Stay up-to-date with industry trends and maintain a high level of product knowledge
  • Proactively engage with clients to develop customer loyalty
  • Own the planning and delivery of in-store events in conjunction with the store and brands
  • Maintain high standards of visual presentation in stores
  • Support with stock counts and other operational duties
  • Be a Brand Expert through positive promotion of product and company image at all times
  • Lead by example to support and coach the sales team
  • Support the store management team
  • Develop strong relationships with brand representatives
  • Perform as a team player, participating in all activities to contribute to the store objectives
  • Ensure compliance with all policies and procedures
  • Champion our company culture and values

Requirements

We are looking for someone who is confident, assertive, and personable, with great communication skills and a positive attitude. You will be self-driven to upskill and learn, and be able to work in a fast-paced retail environment.



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