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Customer Service Representative

1 month ago

Dartford, Kent, United Kingdom Outdoor and Cycle Concepts Full time

Are you passionate about delivering exceptional customer experiences? Do you have a keen eye for detail and a passion for the outdoors?

We're seeking a Sales Assistant - Customer Advisor to join our team at Cotswold Outdoor, part of the Outdoor and Cycle Concepts group. As a key member of our retail team, you'll be working alongside like-minded individuals to provide outstanding customer service and support outdoor enthusiasts in their pursuits.

As a Sales Assistant - Customer Advisor, you'll be responsible for creating a premium and inclusive shopping experience by connecting with customers to understand their specific needs and wants. You'll model the company values, take pride in your store, and work collectively to create an outstanding customer experience.

Key responsibilities include:

  • Creating a welcoming and inclusive shopping environment
  • Providing exceptional customer service and support
  • Participating in training opportunities to develop product knowledge and skills
  • Maintaining a high level of store standards and stockroom organization
  • Identifying opportunities for add-on sales

We're looking for individuals who possess:

  • A passion for delivering exceptional customer service
  • Great communication and interpersonal skills
  • Strong organizational skills with the ability to multitask
  • A willingness to learn about all things outdoors

As a member of the O&CC team, you'll receive a competitive salary, bonus, and benefits package, including:

  • Base salary of £11.92 per hour (£9.66 for under 21's)
  • Bonus of up to £750 per annum (in proportion with hours worked)
  • 40-60% discount across our range of products
  • Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday
  • Company pension scheme
  • Access to Perkbox, allowing you to save money all year round