Senior Digital Support Manager
2 days ago
Job Title: Senior Digital Support Manager
Job Summary:
We are seeking a highly skilled and experienced Senior Digital Support Manager to join our team at Greene King. As a Senior Digital Support Manager, you will be responsible for leading and managing a team of digital support specialists, ensuring the delivery of high-quality support services to our customers and stakeholders.
Key Responsibilities:
- Lead and manage a team of digital support specialists, providing guidance and support to ensure the delivery of high-quality support services.
- Develop and implement support strategies and processes to ensure the effective delivery of support services.
- Collaborate with cross-functional teams to ensure the delivery of support services that meet the needs of our customers and stakeholders.
- Monitor and report on support service performance, identifying areas for improvement and implementing changes as needed.
- Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
Requirements:
- Proven experience in a digital support role, with a strong understanding of digital technologies and support processes.
- Excellent leadership and management skills, with the ability to motivate and inspire a team.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.
- Ability to analyze complex problems and develop effective solutions.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a leading company in the hospitality industry.
- A dynamic and supportive work environment.
- The chance to develop your skills and career in a fast-paced and exciting industry.
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