Senior Digital Support Manager

2 days ago


Burton upon Trent, Staffordshire, United Kingdom Greene King Full time

Job Title: Senior Digital Support Manager

Job Summary:

We are seeking a highly skilled and experienced Senior Digital Support Manager to join our team at Greene King. As a Senior Digital Support Manager, you will be responsible for leading and managing a team of digital support specialists, ensuring the delivery of high-quality support services to our customers and stakeholders.

Key Responsibilities:

  • Lead and manage a team of digital support specialists, providing guidance and support to ensure the delivery of high-quality support services.
  • Develop and implement support strategies and processes to ensure the effective delivery of support services.
  • Collaborate with cross-functional teams to ensure the delivery of support services that meet the needs of our customers and stakeholders.
  • Monitor and report on support service performance, identifying areas for improvement and implementing changes as needed.
  • Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.

Requirements:

  • Proven experience in a digital support role, with a strong understanding of digital technologies and support processes.
  • Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.
  • Ability to analyze complex problems and develop effective solutions.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading company in the hospitality industry.
  • A dynamic and supportive work environment.
  • The chance to develop your skills and career in a fast-paced and exciting industry.


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