Lounge Supervisor

5 days ago

North West London, United Kingdom St Pancras Renaissance Hotel London Full time

Job Summary: We are seeking a highly skilled and experienced Lounge Supervisor to join our team at St Pancras Renaissance Hotel London. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our hotel.

Key Responsibilities:

  • Team Leadership: Assist management in hiring, training, and evaluating employees, and serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
  • Customer Service: Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation.
  • Operations: Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Quality and Efficiency: Ensure adherence to quality expectations and standards, and identify, recommend, develop, and implement new ways to increase organisational efficiency, productivity, quality, safety, and/or cost-savings.

Requirements:

  • Experience: Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
  • Skills: Strong understanding of standards and procedures, exceptional interpersonal and communication skills, detail-oriented with a passion for delivering excellence in customer service, and knowledge of Health, Safety and Hygiene (sanitation, cleanliness).

What We Offer:

  • Competitive Salary: A competitive salary and investment in your personal development.
  • Pension Scheme: Participation in a pension scheme.
  • Life Assurance: Life Assurance coverage.
  • Annual Performance Review: Annual Performance Review pay adjustments.
  • Perks and Discounts: Access to an array of perks and discounts, including 28 days holiday, complimentary gym and spa access, free meals while at work, dry-cleaning service availability, and more.

About Us: St Pancras Renaissance Hotel London is a luxury hotel that celebrates both heritage and innovation. We are committed to non-discrimination on any protected basis and sustaining an inclusive, people-first culture.

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