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Care Coordinator

2 months ago

Luton, Luton, United Kingdom The Medics PCN Full time
About the Role

The Medics PCN is seeking a highly skilled and dedicated Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in coordinating and navigating the healthcare journey of our patients, ensuring they receive the best possible care and support.

Key Responsibilities
  • Work closely with the Medics PCN Integrated team and other primary care professionals to proactively identify and work with a cohort of patients to deliver personal care.
  • Collaborate with Social Prescribers, Health & Wellbeing Coaches, and other PCN Care Coordinators to explore care options based on what matters to the person.
  • Support patients to utilise decision aids in preparation for a shared decision-making conversation and to help create single personalised care and support plans, in line with best practice.
  • Help people manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
  • Support people to understand their level of knowledge, skills, and confidence (their Activation level) when engaging with their health and wellbeing, including through the use of the Patient Activation Measure.
  • Support the PCN in the delivery of the DES specifications.
Requirements
  • NVQ Level 3, Advanced level or equivalent Level 3 qualifications.
  • Demonstrable commitment to professional and personal development.
  • Excellent experience of Microsoft Office applications.
  • Experience of data collection and providing monitoring information.
  • Experience of Electronic Patient Records.
  • Knowledge of the purpose of departmental policies, procedures, and care pathways.
Desirable Qualifications and Experience
  • Qualified to Level 5.
  • IT systems including SystmOne.
  • Experience of working directly in a community development context, adult health and social care, learning support, or public health/health improvement (including unpaid work).
  • Experience of supporting people, their families, and carers in a related role.
  • Experience of collaborative working and building relationships across varied organisations.
  • Experience of working within a patient-facing role.
Additional Skills
  • Ability to organise and prioritise workload effectively.
  • Ability to exercise sound judgement when faced with conflicting pressures.
  • Excellent record-keeping skills.
  • IT literate.
  • Good verbal and listening skills.
  • Works well as an autonomous/independent practitioner and within a team.
  • Excellent communication skills, including able to communicate effectively, both verbally and in writing, with a wide range of people and stakeholders.
  • Excellent administration skills, including able to prioritise and to finish work tasks.