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Operations Officer
2 months ago
This role is responsible for driving strategy to ensure the maximum effectiveness, efficiency, and quality of the operations of the adult and youth systems and other employment initiatives in the context of Philadelphia Works' roles as Workforce Development Board.
Key Responsibilities- Oversee the adult and youth workforce operations, develop data-informed strategies to maximize the effectiveness and efficiency of all contractors, and ensure service delivery is aligned with the strategic direction of Philadelphia Works.
- Work collaboratively with the Vice President, Operations and Data, Director, Apprenticeship and Training and Director, Research and Data to ensure effective strategies and systems are in place for successful programmatic operations across the three departments within operations.
- Design and manage the implementation of internal programmatic controls to ensure compliance with funding requirements and local area's goals, along with managers in the business unit.
- Lead planning and implementation for new grants and projects, including supporting in the grant writing process.
- Work with Vice President, Operations and Data, to develop and manage the budget for Workforce System, in alignment with the organization investment strategy.
- In collaboration with various internal management and business unit leaders, review analyses of activities, operations and forecast data to determine contractor's progress toward stated goals and objectives, and adjust programming based upon these analyses, if applicable.
- Oversee Philadelphia Works staff, including all personnel-related functions including recruitment and selection, performance coaching and evaluation, training, staff development, motivation, communication, and building shared vision.
- Evaluate contract performance with consideration of organization investment strategy.
- Advise, consult and coordinate with internal business units to address any issues.
- Assist in writing the WIOA Local Plan.
Bachelor's Degree from an accredited college or university in Public Policy, Public Administration, Organizational Development or related field with at least 7 years of experience in Human Services, with a minimum of 2 years in workforce development and at least 5 years of management experience, preferably at a director level.
Experience with human-centered design and program implementation.
Experience with direct service for youth and adult clients involved in social welfare programs.
Experience with successful development and implementation of human services delivery strategies.
Excellent written, verbal, interpersonal, presentation, planning, and organizational skills.
Ability to generate innovative ideas and effectively communicate them verbally and in writing.
Demonstrated ability to move ideas and vision to implementation successfully ensuring the quality and continuity of programs and services.
Ability to travel to various locations throughout the city.
Demonstrated proficiency with Microsoft Office suite; Word, Excel, PowerPoint, and Outlook.
What We OfferPhiladelphia Works offers qualifying full-time employees with a competitive benefits program including medical, dental, vision, 401(k), tuition assistance, life and disability. We also offer company paid vacation, personal and sick leave days.
Equal Opportunity Employer
Philadelphia Works is an equal opportunity employer and complies with all laws prohibiting discrimination based on race, color, religion, sex (including pregnancy, childbirth and related medical conditions, transgender status, and gender identity), gender, creed, age, national origin, ancestry, familial status, religion, physical or mental disability, veteran status, sexual preference, political affiliation, or any other basis protected by federal, state or local laws, in all matters pertaining to recruitment, selection, compensation, training, advancement and promotion, retention, discipline, and termination.
