Casework Support Officer

5 days ago

Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time
Job Summary

Join Wiltshire Council in a meaningful role that supports the resettlement and integration of refugees in our community. As a Casework Support Officer, you will play a vital part in ensuring a seamless transition for individuals and families relocated to Wiltshire, prioritizing access to public services and supporting them towards independence and integration.

Main Responsibilities
  • Support the delivery of resettlement programmes in Wiltshire, ensuring outcomes align with the Council's Business Plan.
  • Work with the council and other public services to deliver outcomes for resettlement programmes in accordance with Home Office guidelines, including signposting families and supporting access to services such as ESOL classes, nursery provision, and job centers.
  • Be involved in all aspects of the resettlement process, from securing properties to family/individual independence.
  • Assess individual/family requirements at times of query or complaint, ensuring accurate and reliable information is provided or escalated appropriately.
  • Work with other Casework Support Officers to ensure adequate support is available to refugees during office hours.
  • Use, make sense of, and develop templates to undertake regular review meetings with refugees to understand needs, identify support requirements, and support meeting support requirements where appropriate.
  • Maintain support plans and case notes for each individual/family, ensuring accurate and relevant information is provided and included.
  • Utilize own knowledge and understanding to ensure accurate advice and support is provided to volunteers in respect of cultural issues, council working practices, and government guidance and initiatives.
  • Provide advice and guidance to refugees to access employment opportunities where appropriate, as directed by DWP and Employment and Skills partners.
  • Expand knowledge and understanding of the needs of refugees/migrant population and support interfaith activity as appropriate, ensuring knowledge and skills are cascaded to team members and volunteers.
  • Foster the development of ethnic minority communities in Wiltshire and support their integration into the British way of life.
  • Provide advice and guidance to refugees and migrant population in understanding and working within the requirements of British culture.
  • Work with other authorities in relation to transfer/relocation, where appropriate.
  • Support colleagues across wider service, including development of volunteer network.
  • Provide informal interpreting to support access to services, typically through supporting access to official interpreting services.
  • Support and deliver internal and external training on BAME population and migration services.
  • Work with our communities and provide a link to support in suitability of services, to meet the needs of Wiltshire's diverse population, enhancing inclusion and diversity.
Person Specification

Essential

  • Educated to HNC in English/Humanities or equivalent experience.
  • A good understanding of a range of public services and the experience of new arrivals in the UK.
  • A good understanding of health and social care contexts and process for making referrals.
  • Experience in following policies and procedures.
  • Experience in contributing to and maintaining records.
  • Experience of coordinating or working alongside other volunteers.
  • Experience of liaising with external stakeholders to shape the delivery of their services in accordance with ethnic minority culture requirements.
  • An understanding of differences in British and other cultures.

Desirable

  • Experience in project and programme management.
  • Experience of risk management principles and case conference working.

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