Client Experience Consultant

4 days ago


Hinckley, Leicestershire, United Kingdom Resourcing Group Full time
Key Responsibilities

As a Client Experience Consultant at Resourcing Group, you will be responsible for:

  1. Client Engagement: Building and maintaining strong relationships with existing clients to ensure their needs are met and exceeded.
  2. Issue Resolution: Effectively resolving client service issues in a timely and professional manner, focusing on client satisfaction and retention.
  3. Database Management: Understanding and utilizing client databases and systems to investigate and respond to client queries.
  4. Communication: Providing prompt and clear responses to client queries, service issues, and requests.
  5. Handover and Escalation: Reviewing client service issues to produce effective handovers to Credit Control where applicable.
  6. Adaptability and Flexibility: Demonstrating a dynamic and flexible approach, with the ability to work under pressure and adapt to changing circumstances.

This is a full-time permanent position offering a competitive annual salary, generous holiday entitlement, and a comprehensive pension scheme.



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