Head of Engineering Operations

Shape the Future with JLL

At JLL, we are dedicated to transforming the real estate landscape for a sustainable future. Our teams at JLL and JLL Technologies are at the forefront of this evolution, blending exceptional services, strategic advisory, and cutting-edge technology to deliver unparalleled value to our clients. We believe in attracting top talent and fostering an environment where individuals can flourish, build rewarding careers, and feel a sense of belonging. Whether you have extensive experience in commercial real estate, technical fields, or are pivoting from another industry, we invite you to explore opportunities with us as we drive positive change in the world of work.

About JLL

JLL is a premier professional services and investment management firm specializing in real estate. With a presence in over 80 countries and a workforce exceeding 105,000 professionals globally, we assist real estate owners, occupiers, and investors in achieving their strategic objectives. As a recognized Fortune 200 company, we embrace our responsibility to promote sustainability and corporate social responsibility. Our mission is to shape the future of real estate for a better world by leveraging advanced technology to create rewarding opportunities, innovative spaces, and sustainable solutions for our clients, our workforce, and the communities we serve.

The Role

We are currently seeking a highly qualified and technically proficient executive for the position of EMEA Head of Engineering. This pivotal role involves providing strategic engineering leadership, guiding engineering solutions, managing engineering risk governance, and offering subject matter expertise to support the Work Dynamics EMEA region. Reporting to the Global Engineering Lead and collaborating closely with the Managing Director, this influential position will significantly impact engineering operations across a diverse range of projects and accounts. The successful candidate will work in tandem with our engineering business line leaders to ensure alignment and leverage collective expertise across the EMEA region.

Key Responsibilities

• Lead a network of engineering professionals in EMEA, overseeing talent management and development initiatives for key engineering personnel in the region.
• Collaborate with the Global Engineering Lead to formulate a comprehensive Engineering Operations and Maintenance strategy for the region, emphasizing a transition to technology-enabled dynamic maintenance.
• Work closely with the Global Engineering Lead to create a strategic roadmap for enhancing engineering talent to support the next generation of engineering services.
• Drive Engineering Risk Management and Compliance for EMEA, leveraging existing partnerships and collaborating with Quality Control and Health, Safety, Security, and Environment (HSSE) functions.
• Define and implement service delivery standards for engineering products in EMEA, incorporating operational feedback into product development.
• Establish and enforce standard operating procedures for Engineering Services to ensure consistency and efficiency, including Safe Systems of Work and Incident Management.
• Support accounts in meeting productivity targets in collaboration with account leadership teams across EMEA.
• Take a leadership role in addressing major service delivery challenges alongside senior account leadership.
• Assist in sales initiatives, including identifying growth opportunities, estimating costs for non-standard client requests, and contributing to client presentations and sales strategies.
• Establish and lead an EMEA Engineering Community of Practice with Subject Matter Experts (SMEs) as part of the Global Centre of Excellence (COE), sharing best practices globally to foster continuous improvement and knowledge exchange.

Engineering Leadership

• Develop and manage infrastructure and expertise to support clients and JLL Integrated Facilities Management (IFM) teams in EMEA, particularly in engineering and technical services.
• Lead engagement with engineering communities within the IFM business, enhancing the visibility of engineering operations and expertise through best practice dissemination and active industry involvement.
• Guide the strategic integration of the engineering function with Technology, HSSE, Quality & Compliance, and Sourcing & Procurement, ensuring synergy in cross-functional initiatives.
• Represent JLL engineering at industry forums and conferences, positioning JLL as a thought leader in engineering operations.
• Provide leadership and guidance to Engineering Managers and Leaders across IFM accounts, ensuring the application of best practices, policies, and procedures in engineering.
• Promote the development and retention of a high-quality, motivated team.

Client and Stakeholder Engagement

• Build strong relationships with Division Presidents and Workplace Management Leaders across all verticals in IFM and Work Dynamics, as well as their successors.
• Proactively engage with key client account teams to drive platform programs, best practices, and engineering subject matter support.
• Establish connections with key client engineering and IFM leadership.
• Develop and leverage relationships with key supplier partners of JLL engineering services.

Risk Management

• Ensure compliance with established Policies and Standard Operating Procedures for managing Engineering services across all accounts, collaborating with Quality & Compliance and HSSE.
• Maintain proper engineering documentation and adherence to established standards as part of JLL's client assurance program.
• Establish a governance process for Safe Systems of Work for all high-risk engineering tasks in collaboration with HSSE.
• Collaborate with Technology, Quality Control, and HSSE to create a program, playbook, and platform for effectively managing statutory compliance in engineering maintenance.
• Ensure adherence to Incident Management processes, analyze engineering incidents and near misses, and identify trends to inform risk management strategies.
• Support account teams as a subject matter expert in managing incidents and ensuring root cause analyses for high-severity engineering incidents.

Desired Attributes

• Executive Presence – Possesses the sophistication and confidence to command respect both internally and externally.
• Strategic Vision – Capable of understanding the broader business landscape and translating it into actionable development opportunities.
• Results-Oriented – Takes decisive action to address performance issues and collaborates effectively with integrity.
• Customer-Centric – Keenly aware of customer behaviors and industry trends.
• Commercial Acumen – Quickly identifies key drivers for growth and productivity enhancement.
• Transformational Leadership – Drives change with resilience and courage, making informed decisions and adapting leadership style to various growth phases.
• Operational Expertise – Comfortable and experienced in navigating complex, large-scale organizations.

Qualifications

• Bachelor's or Master's degree in engineering; an advanced degree such as an MBA is preferred.
• 15-20 years of substantial experience in the engineering sector, ideally related to facilities management and commercial real estate.
• Understanding of the business aspects of engineering, including financial management, budgeting, and cost control, is essential for executive roles. Experience in business development, client relationship management, and strategic planning is required.
• In-depth knowledge and experience in relevant fields such as manufacturing, construction, energy, technology, or automotive, depending on the nature of the organization.

JLL's Commitment to Diversity

JLL is an Equal Opportunity Employer, dedicated to developing and maintaining a diverse workforce. We believe in equal opportunity for all individuals in every aspect of the employment relationship.

Privacy Notice

JLL is committed to protecting personal information and ensuring its security. We retain personal information only as long as necessary for legitimate business or legal reasons and ensure its safe deletion thereafter.