Service Management Lead Finance Shared Services
2 weeks ago
About Arup
Arup is a global professional services firm that provides expertise across all areas of the built environment. Our purpose, shared values, and collaborative approach have set us apart for over 75 years, guiding how we shape a better world.
We work to find solutions for some of the world's most complex problems, providing expertise in strategic approach and planning, design, and engineering. Our team is passionate about building a more sustainable future and is dedicated to delivering remarkable outcomes for our clients and communities.
The Opportunity
We are seeking a Service Management Lead – Finance Shared Services to lead the global implementation and operation of processes and activities to facilitate the effective governance of services provided from the Finance SSC teams in Newcastle and Manila.
This includes the documentation and definition of the services provided to each country supported, the establishment and agreement of targets to be delivered from the services, the establishment and coordination of a consistent service review process with agreed stakeholders and SSC members, the tracking of actions and status, and effective change control to manage changes in scope of services.
The successful candidate will enable and facilitate the governance processes as a support to the SSC leadership, but accountability for the services and outcomes sits with the operational teams in the SSC.
Key Responsibilities
- Develop and maintain stakeholder relationships, particularly in complex environments, to align on service definition and performance metrics.
- Have a strong comprehension of finance processes, including financial services, shared services, or outsourcing environments, and be able to propose appropriate Service Levels and KPIs for the services delivered.
- Experience in process mapping, documentation, and the production of service definition/contractual scoping documentation, with the ability to establish and maintain a service definition, develop RACI documentation, and ensure compliance with relevant laws and regulations.
- Oversee service review meetings, implement change control processes, and ensure effective resourcing and realistic deliverables in an operational environment where governance of service is necessary for successful delivery.
What We Offer
At Arup, we care about each member's success, so we can grow together. We provide an attractive total reward package that recognizes the contribution of each of our members to our shared success. As well as competitive, fair, and equitable pay, we offer a career in which all of our members can belong, grow, and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities, and many possibilities to have an impact through the work they do.
We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
We also provide Private medical insurance, Life assurance, Accident insurance, and Income protection cover. In addition, you'll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arup Full timeJoin Arup and Shape a Better WorldAt Arup, we're passionate about building a more sustainable future. We work to find solutions for some of the world's most complex problems, providing expertise across all areas of the built environment. Our collaborative approach has set us apart for over 75 years, guiding how we shape a better world.We're looking for...
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arup Full timeJoin Arup and Shape a Better WorldAt Arup, we're passionate about building a more sustainable future. We work to find solutions for some of the world's most complex problems, providing expertise across all areas of the built environment. Our collaborative approach has set us apart for over 75 years, guiding how we shape a better world.We're looking for...
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