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Administrative Support for Liaison and Diversion Services
2 months ago
Wakefield Council is seeking a dedicated Administration Officer to provide essential administrative support to our vital Liaison and Diversion Service in Calderdale.
This role plays a crucial part in ensuring the smooth operation of the team, enabling them to effectively deliver their services.
Your Responsibilities:- Act as the primary point of contact for the Liaison and Diversion Team, handling inquiries, correspondence, compliments, and complaints with professionalism and efficiency.
- Contribute to a well-organized administrative framework for team meetings, including room bookings, agenda distribution, and accurate minute-taking.
- Provide a welcoming and informative reception service to the public, service users, Council staff, and representatives from other agencies, adhering to Wakefield Council's Customer Care policies and procedures.
- Maintain meticulous records of attendance at training courses and other learning and development events, ensuring that mandatory training is consistently refreshed.
- Input data accurately into central MI systems, contributing to effective internal reporting and analysis.
- A recognized qualification in Maths and English, or demonstrable equivalent knowledge and skills gained through relevant work experience.
- Proficiency in Microsoft Office software.
- Solid understanding of various administrative systems, processes, and procedures.
- Experience working in a busy administrative environment, interacting with the public effectively through face-to-face, telephone, and email communication.
