Tenant Liaison Officer
7 days ago
We are seeking a skilled Tenant Liaison Officer to play a key role in our Asset Management team. As a Tenant Liaison Officer, you will be the primary point of contact for customers throughout planned improvement works. Your role involves facilitating clear communication between residents, project coordinators, and contractors to ensure a seamless experience.
Key Responsibilities:
- Inform customers on all aspects of planned improvement works, including timescales, contractor details, and expected disturbances.
- Collate and gather colour choices for customers, ensuring sufficient copies of plans and designs are available.
- Undertake home visits to assist with the consultation process.
- Prepare display boards and publicity materials, and run events or presentations during the consultation stages of schemes.
- Consult with customers in their homes, advising them on available materials and finishes, and helping them make informed decisions.
- Work with project coordinators and contractors to ensure the programme runs smoothly, and that customers' choices are received in good time.
- Arrange alternative respite accommodation for vulnerable customers, and liaise with relatives, care workers, and other agencies as needed.
- Attend meetings with staff, contractors, and customers to contribute to the effective delivery of the improvement programme.
Requirements:
- A full UK driving license and access to a vehicle.
- Experience in customer service, particularly dealing with difficult customers and keeping them informed.
- Ability to organise and plan workload, prioritise tasks, and meet deadlines.
- Experience with ICT systems, including Microsoft Office products.
- Ability to work unsupervised, using initiative to solve problems and issues promptly.
Benefits:
- Salary: £26,862 per annum.
- 27 days annual leave (rising to 32 over 5 years' service) + bank holidays.
- Hybrid working.
- Wide range of technical, professional, and personal development training opportunities.
- Attractive pension schemes, including the Local Government Pension Scheme (LGPS).
- Health and wellbeing benefits, including access to GPs.
- A range of financial and lifestyle benefits, including cycle to work and vehicle leasing.
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