Customer Service Liaison
2 weeks ago
Customer Account Manager
We are seeking a highly motivated and organized individual to join our team as a Customer Account Manager. As a key member of our team, you will be responsible for managing day-to-day operations for multiple accounts, including processing customer orders and maintaining clear communication with clients.
Key Responsibilities:
- Manage day-to-day operations for multiple accounts, including processing customer orders and maintaining clear communication with clients
- Arrange transport for deliveries and collections, ensuring all paperwork is completed accurately
- Project manage new product developments (NPD) for existing clients, including sourcing packaging, managing artwork, and coordinating with internal teams
- Handle customer complaints, liaising with quality control to ensure swift resolution
- Maintain up-to-date documentation, including NPD spreadsheets, meeting minutes, and pricing files
- Collaborate with production, warehouse, and lab teams to ensure smooth operations and timely deliveries
- Attend production meetings and maintain regular contact with customers to manage expectations and launch timelines
What We Offer:
- 16 days holiday per year (equivalent to 20 due to Friday closures) + Bank Holidays
- Competitive starting salary of £26,000, increasing to £30,000 after probation
- 3-day weekend every week – the office is closed on Fridays
- Be part of a supportive, collaborative team where your contribution makes a real impact
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