Technical Field Services Director

3 weeks ago

Halifax, Calderdale, United Kingdom Interface, Inc. Full time

Technical Field Services Manager

About the Role

We are seeking a highly skilled Technical Field Services Manager to join our team at Interface, Inc. in Sydney, Australia. As a key member of our Sales team, you will play a critical role in providing technical support and guidance to our commercial team, customers, and New Zealand distributor.

Key Responsibilities

  • Provide technical support and guidance to the commercial team, customers, and New Zealand distributor.
  • Oversee the complaint process and manage the Customer Quality Response (CQR) database.
  • Manage CQR replacement and project delivery, coordinate with installers, and offer technical support to industry bodies.

Areas of Responsibility

  • Site visits, inspections, and management of the CQR database.
  • Liaison with Production site and financial approvals.
  • Overseeing CQR rectifications.
  • Management of Warranty content with liaison with US Legal.
  • Management of all Installation and Maintenance Manuals ensuring content is up to date with industry best practice.
  • Provide written advice to clients and end users.
  • Leadership/management of 'Project and Business Administrator.'
  • Local (ANZ) technical and customer support.
  • Liaison with Technical Global team at Interface.

Requirements

  • Proven experience in similar management positions and dealing with customers.
  • Full comprehension of the National Construction Code (BCA) regarding flooring.
  • Thorough understanding of flooring products, standard testing methods for flooring, manufacturing processes for carpet tile, product performance parameters, and recommended installation methods.
  • Strong analytical and problem-solving abilities.
  • Competence in project and contract management.
  • Extensive industry knowledge, a strong industry network, the ability to prioritize and meet deadlines, and a solid understanding of project management.
  • Demonstrated ability to establish effective working relationships and customer management.
  • Skilled in negotiating complaints to achieve cost-effective and satisfactory outcomes for the company and the customer.
  • Proficiency in using Workday, Teams, and other company-specific IT platforms.

What We Offer

  • Competitive remuneration and an annual bonus.
  • Access to Employee Assistance program.
  • Salary Packaging options.
  • Fitness subsidy, gym membership discount, health insurance discount, discounted home loan offer, yearly flu shots, and more.
  • Part of a diverse and vibrant team with an excellent culture.

Join Our Team

Apply today to be part of our dynamic team and contribute to our mission to lead industry to love the world.

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