Tenant Liaison Officer
6 days ago
We are seeking a skilled Tenant Liaison Officer to facilitate effective communication between residents, project coordinators, and contractors during planned improvement works. As a key point of contact, you will ensure a seamless experience for customers, providing clear information and support throughout the process.
Key Responsibilities:
- Inform customers about project details, including timescales, contractor information, and expected disturbances.
- Collate and gather colour choices for customers, ensuring sufficient copies of plans and materials are available.
- Conduct home visits to assist with the consultation process and provide advice on materials and finishes.
- Prepare display boards and publicity materials, and run events or presentations during consultation stages.
- Consult with customers in their homes, advising them on available options and helping them make informed decisions.
- Work with project coordinators and contractors to ensure smooth programme delivery and customer satisfaction.
- Arrange alternative respite accommodation for vulnerable customers, liaising with relatives, care workers, and other agencies as needed.
- Attend meetings to contribute to effective delivery of the improvement programme and highlight areas for improvement.
Requirements:
- A full UK driving license and access to a vehicle.
- Experience in customer service, particularly dealing with difficult customers and maintaining clear communication.
- Ability to prioritise work, meet deadlines, and keep others informed of progress and changes.
- Experience with ICT systems, including Microsoft Office products.
- Ability to work unsupervised, using initiative to solve problems and issues promptly.
Benefits:
- Salary: £26,862 per annum.
- 27 days annual leave (rising to 32 over 5 years' service) + bank holidays.
- Hybrid working arrangement.
- Wide range of technical, professional, and personal development training opportunities.
- Attractive pension schemes, including Local Government Pension Scheme (LGPS).
- Health and wellbeing benefits, including access to GPs.
- A range of financial and lifestyle benefits, including cycle to work and vehicle leasing.
- Staff support networks, including menopause, culturally diverse, LGBTQ+, and disability networks.
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