Tenant Liaison Officer

6 days ago


Halifax, Calderdale, United Kingdom Together Housing Full time

We are seeking a skilled Tenant Liaison Officer to facilitate effective communication between residents, project coordinators, and contractors during planned improvement works. As a key point of contact, you will ensure a seamless experience for customers, providing clear information and support throughout the process.

Key Responsibilities:

  • Inform customers about project details, including timescales, contractor information, and expected disturbances.
  • Collate and gather colour choices for customers, ensuring sufficient copies of plans and materials are available.
  • Conduct home visits to assist with the consultation process and provide advice on materials and finishes.
  • Prepare display boards and publicity materials, and run events or presentations during consultation stages.
  • Consult with customers in their homes, advising them on available options and helping them make informed decisions.
  • Work with project coordinators and contractors to ensure smooth programme delivery and customer satisfaction.
  • Arrange alternative respite accommodation for vulnerable customers, liaising with relatives, care workers, and other agencies as needed.
  • Attend meetings to contribute to effective delivery of the improvement programme and highlight areas for improvement.

Requirements:

  • A full UK driving license and access to a vehicle.
  • Experience in customer service, particularly dealing with difficult customers and maintaining clear communication.
  • Ability to prioritise work, meet deadlines, and keep others informed of progress and changes.
  • Experience with ICT systems, including Microsoft Office products.
  • Ability to work unsupervised, using initiative to solve problems and issues promptly.

Benefits:

  • Salary: £26,862 per annum.
  • 27 days annual leave (rising to 32 over 5 years' service) + bank holidays.
  • Hybrid working arrangement.
  • Wide range of technical, professional, and personal development training opportunities.
  • Attractive pension schemes, including Local Government Pension Scheme (LGPS).
  • Health and wellbeing benefits, including access to GPs.
  • A range of financial and lifestyle benefits, including cycle to work and vehicle leasing.
  • Staff support networks, including menopause, culturally diverse, LGBTQ+, and disability networks.


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