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Customer Experience Specialist

2 months ago


Canterbury, Kent, United Kingdom Alter Global Full time

About the Role

We are seeking a highly motivated and experienced Customer Experience Specialist to join our team at Alter Global. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth for our agricultural clients.

Key Responsibilities

  • Customer Success: Work closely with farmers to understand their business needs and goals, and provide tailored solutions to help them achieve success with our technology.
  • Account Management: Develop and maintain strong relationships with key stakeholders, including farmers, veterinarians, consultants, and bankers, to drive business growth and retention.
  • Relationship Building: Build and maintain a network of industry experts and thought leaders to stay up-to-date on the latest trends and best practices in agriculture.
  • Growth Initiatives: Collaborate with cross-functional teams to identify opportunities for growth and improvement, and develop strategies to drive business expansion.

Requirements

  • Experience: Proven experience in customer success, account management, or a related field, with a strong track record of driving business growth and delivering exceptional customer experiences.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse groups of people.
  • Knowledge: Strong understanding of the agricultural industry, including the challenges and opportunities facing farmers and rural businesses.
  • Attitude: A positive and solutions-focused attitude, with a passion for delivering exceptional customer experiences and driving business growth.

What We Offer

  • Competitive Salary: A competitive salary and benefits package, including a comprehensive employee stock ownership plan.
  • Opportunities for Growth: Opportunities for career growth and development, with a focus on building a strong and talented team.
  • Wellness and Work-Life Balance: A focus on wellness and work-life balance, with a range of benefits and programs to support your physical and mental health.