Chief Concierge

3 weeks ago

London, Greater London, United Kingdom Kimpton Hotels & Restaurants Full time
Chief Concierge - London

At Kimpton Hotels & Restaurants, we are seeking a Chief Concierge to enhance our luxury hospitality experience.

As a distinguished establishment, Kimpton Hotels & Restaurants prides itself on delivering exceptional service within a contemporary setting. We invite you to contribute to our mission of creating memorable experiences for our guests.

In your role as Chief Concierge, you will be empowered to:

  • Express your individuality - we value your unique personality and encourage you to bring your authentic self to work.
  • Exercise leadership - we trust you to make informed decisions and apply your creativity to foster genuine connections with our guests.
  • Deliver excellence - your contributions matter, and we will equip you with the necessary resources to curate personalized experiences for our clientele.

As the Chief Concierge, you will oversee the concierge team, ensuring seamless operations while embodying our brand values. You will utilize intuitive service to address guest inquiries, crafting a distinctive and unforgettable stay that showcases the best of our offerings. A thorough understanding of the local landscape, including competitor establishments and city events, is essential to provide insightful recommendations. You will also be well-versed in our hotel amenities, confidently discussing and promoting our food and beverage options, retail offerings, and meeting facilities.

To excel in this position, you will:

  • Ensure all departments are informed of guest preferences and requirements, facilitating a truly personalized experience.
  • Respond to guest requests with the utmost professionalism, always aligning with our brand ethos.
  • Maintain a welcoming demeanor, especially during peak times at the concierge desk.
  • Coordinate transportation for guests as needed, partnering with reputable service providers.
  • Be mindful of cultural nuances to meet diverse guest needs.
  • Participate in daily briefings to keep the team updated on local happenings, dining options, and entertainment.
  • Conduct regular evaluations of the concierge team to uphold service standards.

If you possess prior experience in concierge services, take pride in your professional appearance, and believe you can contribute to our team, we would be delighted to hear from you.

Benefits of joining us as Chief Concierge:

As part of the IHG Hotels & Resorts family, one of the premier hotel groups globally, you will have access to a multitude of opportunities.

Our Chief Concierge enjoys a variety of benefits, including:

  • Competitive hourly wage along with attractive IHG perks.
  • Generous vacation policy, with holidays increasing based on tenure.
  • Comprehensive employee benefits, including sick pay and life insurance.
  • Support for childcare expenses.
  • Exclusive discounts at our hotels and restaurants worldwide.
  • Access to discounts from a wide range of retailers.
  • Participate in our rewarding 'Refer a Friend' program.

At Kimpton Hotels & Restaurants, we are dedicated to fostering a luxurious yet heartfelt hospitality experience. We believe in building genuine connections with both our guests and colleagues. Join us in our commitment to exceptional service.

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