Logistics Operations Coordinator
7 days ago
Job Summary:
The Thriplow Group is a leading company in the field of highway maintenance plant hire, dedicated to providing quality services to all our clients. With a strong commitment to excellence, we have seized the opportunity to expand and become a UK leader in specialist plant hire.
Key Responsibilities:
- Manage breakdowns and vehicle issues outside of standard working hours
- Liaise with drivers and fitters to coordinate breakdowns and communicate with customers
- Coordinate the allocation of road sweepers and sprayers based on operational requirements after serious breakdowns
- Ensure regular communication to Central Operations Managers and hire desk
- Support the hire desk with tasks such as uploading orders onto the system accurately and efficiently, pre-assigning sprayer drivers to contracts per the calendar ahead of the following week, and other administrative tasks
- Ensure contractual and SLA obligations are adhered to for our customers and from our suppliers, including tyre fitter/recovery turnaround times and response times to emergency call outs and sourcing replacement fleet following vehicle issues
- Raise purchase orders for the workshop if required to call out suppliers and perform other administrative tasks to support them
- Review the compliance matrix and raise any items due to expire via email
- Participate in regular team meetings and contribute ideas for improving efficiency and effectiveness
Requirements:
- Ideal experience in logistics or transport
- Good communication skills
- Must be thorough and have an excellent eye for detail
- Must be self-motivated and self-driven
- Excellent telephone and customer service skills
- Confident in lone working
Working Hours: This is a night shift only role, working from 9pm to 6am.
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