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Customer Service Coordinator
2 months ago
Job Summary:
Hales Group Limited is seeking a highly skilled Customer Service Coordinator to join their team. As a key member of the organization, you will be responsible for managing orders from end to end, ensuring timely delivery and exceptional customer service.
Main Responsibilities:
- Customer Relationship Management: Develop and maintain excellent working relationships with customers to ensure their requirements are met and they receive an exceptional level of service.
- Order Processing: Ensure all customer orders are processed accurately and within a timely manner.
- Collaboration with Departments: Work cross-functionally with departments such as Engineering, Planning, Production, and Quality to comprehensively understand order status.
- Communication and Issue Resolution: Manage customers' expectations by communicating effectively regarding delays or issues, and respond to and resolve all enquiries and complaints in a professional manner.
- Logistics and Coordination: Coordinate with logistics and courier companies to arrange shipments and manage demo stock availability.
- Reporting and Analysis: Run weekly open order books specific to each customer and distribute accordingly, process invoices and credits on a weekly basis, and maintain accurate records.
- Business Performance: Work with the Inside Sales Team Lead to achieve business Key Performance Indicators (KPIs) and engage in process improvement and change projects.
- Flexibility and Adaptability: Maintain flexible working hours at month-end to meet the needs of the business as and when late shipments are scheduled.
Requirements:
- Experience: Proven experience working in customer services and sales order processing.
- Technical Skills: Proficiency in Microsoft packages and attention to detail.
- Personal Qualities: Demonstrate a high degree of integrity, commitment, and ability to work under pressure.
