Employment Advisor

1 week ago


Enfield Town, Greater London, United Kingdom Maximus Full time

About the Role

As an Employment Advisor at Maximus, you will play a vital role in helping individuals overcome barriers to employment and achieve their career goals. This is a challenging yet rewarding position that requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities

  • Manage a caseload of customers, providing coaching and guidance to help them prepare for interviews and job searching.
  • Conduct in-depth assessments to understand customers' circumstances, preferences, and barriers to progression.
  • Develop personalized action plans with sequenced interventions and development opportunities.
  • Collaborate with local specialist services to address specific issues, such as substance misuse, anger management, debt advice, and health and vocational training.
  • Identify recruitment needs of employers and undertake tailored pre-screens and group assessments.
  • Co-produce effective in-work support plans with participants and employers.
  • Participate in continuous improvement activities to ensure excellent customer service.
  • Comply with company policies, including personal data security, safeguarding, and health and safety.

Requirements

  • Customer-focused with a strong commitment to customer care.
  • Strong team player with a positive and flexible approach to work and colleagues.
  • Previous experience in a fast-paced, target-driven environment.
  • Experience delivering services to meet contractual and quality standards.
  • Proficient in using Microsoft Office programs, including 365 products and modern digital technologies.
  • Strong communicator with the ability to listen, question, and build relationships.
  • Demonstrable creative problem-solving skills and a positive approach to challenging and overcoming barriers.
  • Ability to plan and organize workload to meet required targets and deadlines.

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