Head of Client Services

1 week ago

StokeonTrent, Stoke-on-Trent, United Kingdom Careersat Ltd Full time
About the Role

Careersat Ltd is seeking an experienced Client Manager to join our growing team on a full-time basis. As a Client Manager, you will play a key role in providing professional client management to our Small and Medium-sized Enterprises (SMEs) and operational support to the business and branch.

Key Responsibilities
  • Review all practice files completed by the team, provide feedback, and train the team on review points, including Limited company accounts, sole traders, partnerships, and tax returns.
  • Prepare file notes and identify areas of interest for the Client Relationship Director to discuss with clients.
  • Post-review adjustments to bring files to internal completion.
  • Assist in pre-audit accounts preparation and guidance of the team for our audit clients.
  • Support the team through their work, train, and identify training needs for the team to be covered by mandatory training.
  • Manage the team's apprenticeship requirements and ensure all studies and training are up to date.
  • Assist the operations team with work planning requirements, ensuring sufficient time and resources to complete jobs.
  • Be the point of contact for some of the client base, servicing a portfolio of clients, and managing performance and billing targets.
  • Build a positive working relationship with clients and the practice, ensuring compliance with all financial regulations.
  • Knowledge of accountancy computer software, including CAS, IRIS, Sage, Xero, and QuickBooks.
  • Deal with client queries in a timely and efficient manner, assisting colleagues and trainees within the team with development and technical advice.
Requirements
  • Practice Accountancy experience (essential).
  • Fully qualified accountant (ACA/ACCA).
  • At least 3 years post-qualified experience in a practice environment (preferably).
  • Exceptional interpersonal skills and ability to successfully communicate with people at all levels, both financial and non-financial.
  • Excellent reporting skills.
  • Confidently able to offer recommendations and advice to clients.
  • Highly competent with outstanding commercial acumen and a solid grasp of business aims and objectives.
  • Demonstrable experience and a proven track record in a similar role.
  • Previous experience of working with SME clients/businesses.
  • A full UK driving license is essential.
Benefits
  • Competitive salary.
  • Competitive holiday structure.
  • Pension scheme.
  • Life Assurance cover.
  • Option to buy/sell holidays incentives.
  • Flexible working options.
  • Remote working options.
  • Employee assistance programme (including Life support, Legal information, Bereavement support, and Medical support).
  • Modern and friendly working environment.
  • Team building, social, and corporate events.

  • Head of Client Services

    4 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Careersat Ltd Full time

    Job DescriptionWe are proud to be recruiting for our established and innovative Chartered Accountancy practice in the UK.The practice is on a mission to:Transform the accounting industry.Nurture open-minded decisions and courageous ideas.Lead with technology and new innovations.The accountancy practice is seeking an experienced Client Manager to join their...

  • Client Service Manager

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Ernest Gordon Recruitment Full time

    About the RoleWe are seeking an experienced Client Service Manager to join our team at Ernest Gordon Recruitment. As a Client Service Manager, you will be responsible for leading and mentoring a small team to deliver high-quality services to our clients.Key Responsibilities:Lead and mentor a small team to ensure delivery of compliance and advisory services...

  • Client Services Coordinator

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Safer Hand Solutions Full time £25,000

    Position Title: Client Services CoordinatorWorking Hours: Monday to Friday, 8am – 5pmSalary: £25,000Safer Hand Solutions is seeking a committed and skilled individual to join our team as a Client Services Coordinator.Role Overview: The primary objective of this position is to collaborate with team members to deliver exceptional daily support, ensuring the...

  • Client Service Manager

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Ernest Gordon Recruitment Full time

    About the RoleWe are seeking an experienced Client Service Manager to join our team at Ernest Gordon Recruitment. As a Client Service Manager, you will be responsible for leading and mentoring a small team to deliver high-quality services to our clients.Key Responsibilities:Lead and mentor a small team to ensure delivery of compliance and advisory services...

  • Client Service Manager

    5 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Ernest Gordon Recruitment Full time

    About the RoleWe are seeking an experienced Client Manager to join our team at Ernest Gordon Recruitment. As a Client Manager, you will be responsible for leading and mentoring a small team, ensuring the delivery of high-quality services to our clients.Key ResponsibilitiesLead and mentor a small team to ensure delivery of compliance and advisory services to...

  • Head of Client Management

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Careersat Ltd Full time

    About Us:We are delighted to announce an opportunity within our well-established and forward-thinking Chartered Accountancy firm.Our Mission:Transform the landscape of the accounting industry.Encourage innovative thinking and bold decisions.Embrace technology and pioneering solutions.Role Overview:We are in search of a seasoned Client Manager to enhance our...

  • Director of Waste Management

    2 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom 4Recruitment Services Full time

    Job Title: Head of Waste ServicesAbout the Role:We are seeking an experienced and skilled professional to join our team as a Head of Waste Services at 4Recruitment Services. As a key member of our team, you will be responsible for ensuring the efficient and effective delivery of waste management services to our clients.Key Responsibilities:To work closely...

  • Director of Waste Management

    2 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom 4Recruitment Services Full time

    Job Title: Head of Waste ServicesAbout the Role:We are seeking an experienced and skilled professional to join our team as a Head of Waste Services at 4Recruitment Services. As a key member of our team, you will be responsible for ensuring the efficient and effective delivery of waste management services to our clients.Key Responsibilities:To work closely...

  • Lead Client Account Executive

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Davies Full time

    Position OverviewAs a Lead Client Account Executive at Davies, you will play a pivotal role in the project sector, collaborating closely with the Head of Bureau credit management on aspects beyond the standard Premium Credit Control Shared Service. Your focus will be on client-specific initiatives and services we offer, while also providing support to the...

  • Head of Service

    4 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom CareTech Group Full time

    About the RoleWe are seeking a highly experienced and skilled professional to join our team as a Head of Service for the Midlands region. As a key member of our leadership team, you will be responsible for driving the strategic vision and development of our foster care services in the region.Key ResponsibilitiesLead the development and implementation of...

  • Head of Service

    5 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom CareTech Group Full time

    About the RoleWe are seeking a highly experienced and skilled professional to join our team as a Head of Service for the Midlands region. As a key member of our leadership team, you will be responsible for driving the strategic vision and development of our foster care services in the region.Key ResponsibilitiesLead the development and implementation of...

  • Head of Digital Placemaking Tools

    6 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Ministry of Housing, Communities and Local Government Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Digital Placemaking Tools at the Ministry of Housing, Communities and Local Government. As a key member of our organization, you will play a crucial role in shaping our digital strategy and delivering innovative solutions to support the creation and...

  • Head of Digital Placemaking Tools

    6 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Ministry of Housing, Communities and Local Government Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Digital Placemaking Tools at the Ministry of Housing, Communities and Local Government. As a key member of our organization, you will play a crucial role in shaping our digital strategy and delivering innovative solutions to support the creation and...

  • Head of Service and Registered Manager

    4 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom CareTech Group Full time

    About the RoleCareTech Group is seeking a highly skilled and experienced professional to join our team as a Head of Service and Registered Manager. This is an exciting opportunity to contribute to the growth and development of our independent fostering service, which is part of the CareTech Fostering Division.Key ResponsibilitiesLead the strategic vision and...

  • Head of Service and Registered Manager

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom CareTech Group Full time

    About the RoleCareTech Group is seeking a highly skilled and experienced professional to join our team as a Head of Service and Registered Manager. This is an exciting opportunity to contribute to the growth and development of our independent fostering service, which is part of the CareTech Fostering Division.Key ResponsibilitiesLead the strategic vision and...

  • Client Services Leader

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Careersat Ltd Full time

    About Us: We are a well-established and forward-thinking Chartered Accountancy firm.Our Mission:Transform the accounting landscape.Encourage innovative thinking and bold ideas.Embrace technology and modern advancements.Position Overview: We are looking for a seasoned Client Manager to enhance our dynamic team.Role Purpose: The primary aim of this position is...

  • Head of Financial Services

    5 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Careersat Ltd Full time

    Job DescriptionWe are proud to be recruiting for our established and innovative Chartered Accountancy practice in the UK.The practice is on a mission to:Transform the face of the accounting industry.Nurture open-minded decisions and courageous ideas.Lead with technology and new innovations.The accountancy practice is seeking an experienced Client Manager to...

  • Head of Financial Services

    3 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Careersat Ltd Full time

    Job DescriptionWe are proud to be recruiting for our established and innovative Chartered Accountancy practice in the UK.The practice is on a mission to:Transform the face of the accounting industry.Nurture open-minded decisions and courageous ideas.Lead with technology and new innovations.The accountancy practice is seeking an experienced Client Manager to...

  • Field Service Technician

    6 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom First Call Contract Services Full time

    Job Summary:We are seeking a skilled Field Service Engineer to join our team at First Call Contract Services. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients.Key Responsibilities:Provide technical support and maintenance services to clientsInstall, repair, and maintain equipment and...

  • Field Service Technician

    6 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom First Call Contract Services Full time

    Job Summary:First Call Contract Services is seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients nationally recognized company.Key Responsibilities:Providing technical support and maintenance services to clientsPerforming routine...