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Customer Service Representative

2 months ago


Kingston upon Thames, Greater London, United Kingdom Sitel Full time

Unlock Your Potential with Sitel

Are you ready to take your career to the next level? At Sitel, we offer a unique opportunity to grow and develop your skills in a dynamic and supportive environment.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact centre team, you will be responsible for providing exceptional customer service and support to our clients' customers.

Key Responsibilities

  • Communicate Effectively: Clearly and effectively communicate with customers via phone, email, and live chat in English and French.
  • Active Listening: Attentively listen to customers and understand their needs and concerns.
  • Problem-Solving: Quickly identify and resolve customer issues or complaints.
  • Empathy: Understand and relate to the customer's perspective.
  • Patience: Remain calm and composed during difficult customer interactions.
  • Adaptability: Handle a wide variety of customer interactions and adjust communication style as necessary.
  • Positive Attitude: Remain positive and upbeat even during challenging customer interactions.
  • Teamwork: Work effectively with other agents and support teams.

Why Sitel?

We work with clients across various industries, including retail, healthcare, hospitality, and more. If you're looking for a challenging and rewarding role with opportunities for growth and development, we encourage you to apply.

Our Values

We value diversity and inclusivity, and we're committed to creating a welcoming and supportive work environment. If you need any adjustments to our recruitment process, please don't hesitate to reach out to our recruitment team.

Data Protection

We'll only hold and process your personal data for the purpose of the selection process and any subsequent employment or placement. Your data will be retained only for as long as permitted by UK legislation and then destroyed.