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Product Support Specialist
2 months ago
We are seeking a highly skilled Product Support Engineer to join our team in Belfast. As a Product Support Engineer, you will be responsible for providing system programming and commissioning services for Access Control, CCTV, Intruder Alarm, Intercom, and Body Worn Camera systems.
Key Responsibilities- Provide system programming and commissioning services in line with pre-planned roll out plans.
- Support the installation/commissioning teams to carry out acceptance testing and prove a system is fully operational and compliant with the agreed test plan.
- Provide technical reference services to field-based Project engineers on a range of 3rd party Access Control, CCTV, Intruder Alarm, and Intercom Systems.
- Test new remotely viewable CCTV systems to ensure they perform in line with required parameters.
- Stay up-to-date with various 3rd party technology products and participate in internal and/or external training courses.
- Previous experience of working at an engineering level with Access Control Systems, Intruder Alarms, and/or CCTV systems.
- Previous experience of offering over the phone and remote diagnostics.
- Good level of PC skills.
- Understanding of electrical/electronics (relays, voltage, current, etc.).
- Highly organized with the ability to find field reference material quickly and pull out the required information in a concise manner.
- Clean full UK driving license, with no more than 6 points.
- Enhanced DBS.
- Salary up to £46,350 (DOE).
- Great pension.
- 25 days holiday plus 8 bank holidays.
- Life assurance scheme.
- Extensive further product and H&S training.
- Career progression.
