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Customer Service Representative

2 months ago

Cambridge Square, United Kingdom East of England Coop Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the growth and evolution of our business.

Key Responsibilities
  • Provide excellent customer service, ensuring a positive experience for all customers
  • Support the sales floor team to maintain high standards of availability, presentation, and compliance
  • Work collaboratively with colleagues to achieve sales targets and drive business growth
  • Contribute to the development of a diverse and motivated team culture
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements
  • Friendly and approachable demeanor
  • Effective communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic level of numeracy, literacy, and IT skills
  • Reliable and punctual with a strong work ethic
What We Offer
  • Competitive hourly rate of £12.00
  • 20% discount in our food stores and other discounts across our family of businesses
  • 22 days holiday (plus bank holiday entitlement) which increases with service
  • 5% employer pension contribution
  • Death in service benefit
  • Access to our colleague communications app, The Loop
  • Enhanced family leave and pay arrangements
  • Opportunities to grow with award-winning training and apprenticeship programmes
  • Great deals and discounts across hundreds of high street and online retailers
  • Financial wellbeing support, including Wagestream