Oracle ERP Cloud Service Manager

1 week ago

London, Greater London, United Kingdom Daniel Ernest Full time

About Daniel Ernest:

We are a global consulting firm that specializes in retail technology and innovation. Our team of experts helps businesses solve complex problems and improve their customer shopping experience.

Job Summary:

We are seeking an experienced Oracle ERP Cloud Service Manager to join our team. As a key member of our retail technology team, you will be responsible for the service management and maintenance of Oracle ERP SaaS capabilities, including Oracle Retail Cloud Services and Oracle Fusion Cloud ERP applications.

Key Responsibilities:

  • Provision of subject matter expertise on the customers Oracle ERP SaaS capabilities, including Oracle Retail Cloud Services and Oracle Fusion Cloud ERP applications.
  • Coordination and oversight of maintenance, monitoring/response, first to fourth-line incident management and problem management processes for the Oracle ERP solution landscape.
  • Day-to-day management of all 3rd Party Support partners, report on their service provided and conduct frequent, periodic performance reviews.
  • Assessment of readiness for new Oracle releases and other developments to the Oracle ERP solution landscape to be put live and taken into service.

Deliverables:

  • Continuous service availability for all Business and Finance Oracle ERP users, with minimal disruption.
  • Strong customer support capability for the Oracle ERP solution landscape through Service Design, and effective and ways of working with all resolver groups with responsibilities in the Oracle ERP solution landscape.
  • Assessment of readiness for new Oracle releases and other developments to the Oracle ERP solution landscape to be put live and taken into service.
  • Documentation / updates of Oracle ERP Service Management processes and ways of working.
  • Comprehensive handover of the role and capabilities to a permanent Oracle ERP Service Manager resource.

Requirements:

  • Experience as an integration architect on retail ERP implementations.
  • Must work during Eastern Europe working hours.
  • Remote work but may need to travel adhoc - open for travel within EMEA.
  • Strong written and verbal English skills required.

What We Offer:

  • Opportunity to work with a global consulting firm.
  • Chance to work on complex retail technology projects.
  • Collaborative and dynamic work environment.

How to Apply:

Please submit your application with your CV and a cover letter outlining your experience and qualifications for the role.

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