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Business Assurance Administrative Support Assistant
2 months ago
We are seeking an experienced Administrative Support Specialist to join our Business Assurance team. As an Administrative Support Specialist, you will play a vital role in ensuring the smooth operation of our automated system processes and providing exceptional support to our Partners and their support staff.
Key Responsibilities- Manage the departmental inbox, responding to queries and redirecting them as necessary.
- Monitor the automated case selection model to ensure it is operating correctly and review system exceptions.
- Review Admin Centre queries on approved cases to support the processing of new business in an efficient manner.
- Provide clear and concise feedback and support to Partners where cases have been submitted incorrectly.
- Support the departmental telephone helplines, fielding queries from the Partnership and their support staff.
- Support archiving requirements and cataloguing archived cases.
- Complete ad hoc tasks as required.
- Experience in an administrative role, with a proven track record of working to agreed customer service standards within a corporate environment.
- Competent in the use of MS Office, Word, Excel, and Outlook.
- Confident in learning internal IT systems and processes.
- Ability to work on own initiative and use own judgement when making decisions.
- Strong interpersonal and communication skills, with the ability to build relationships with key stakeholders.
- Analytical skills to accurately review system behaviour and analyse results.
- Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave – 6 months full pay.
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday.
We understand that everyone works best in different ways, at different times, and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation.
We are an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustments at any stage, please let us know by emailing us.
