Business Assurance Support Associate
3 weeks ago
At St. James's Place, we're committed to delivering exceptional financial services to our clients. As a Business Assurance Support Associate, you'll play a vital role in ensuring the smooth operation of our automated system processes.
Key responsibilities include:
- Managing the departmental inbox by responding to queries and redirecting them as necessary.
- Monitoring the automated case selection model to ensure it's operating correctly and reviewing system exceptions.
- Reviewing Admin Centre queries on approved cases to support the processing of new business in an efficient manner.
- Providing clear and concise feedback and support to Partners where cases have been submitted incorrectly.
- Supporting the departmental telephone helplines, fielding queries from the Partnership and their support staff.
- Supporting archiving requirements and cataloguing archived cases.
We're looking for a candidate with:
- Experience in an administrative role and a proven track record of working to agreed customer service standards within a corporate environment.
- Competence in the use of MS Office, Word, Excel, and Outlook.
- Confidence in learning internal IT systems and processes.
- Ability to work on own initiative and use their own judgement when making decisions.
- Strong interpersonal and communication skills and the ability to build relationships with key stakeholders.
- Analytical skills to accurately review system behaviour and analyse results.
As a Business Assurance Support Associate, you'll enjoy a range of benefits, including:
- Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave – 6 months full pay.
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday.
We're committed to creating a flexible working environment that suits your lifestyle. Our hybrid working policy allows you to work in a way that suits you, so please ask the question and start a conversation.
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustments at any stage, please let us know by emailing us at [insert email address].
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Cirencester, Gloucestershire, United Kingdom St. James's Place Full time{"title": "Business Assurance MI Analyst", "description": "Job SummarySt. James's Place is seeking a skilled Business Assurance MI Analyst to join our team. As a key member of our Business Assurance team, you will be responsible for providing regular MI to support the performance oversight of the Business Assurance teams, management, and governance of the...
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Cirencester, Gloucestershire, United Kingdom St. James's Place Full time{"title": "Business Assurance MI Analyst", "description": "Job SummarySt. James's Place is seeking a skilled Business Assurance MI Analyst to join our team. As a key member of our Business Assurance team, you will be responsible for providing regular MI to support the performance oversight of the Business Assurance teams, management, and governance of the...
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Cirencester, Gloucestershire, United Kingdom St. James's Place Full time{"title": "Business Assurance MI Analyst", "description": "Job SummarySt. James's Place is seeking a highly skilled Business Assurance MI Analyst to join our team. As a key member of our Business Assurance team, you will be responsible for providing regular MI to support the performance oversight of the Business Assurance teams, management and governance of...
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Cirencester, Gloucestershire, United Kingdom St. James's Place Full time{"title": "Business Assurance MI Analyst", "description": "Job SummarySt. James's Place is seeking a highly skilled Business Assurance MI Analyst to join our team. As a key member of our Business Assurance team, you will be responsible for providing regular MI to support the performance oversight of the Business Assurance teams, management and governance of...
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