Business Assurance Support Coordinator
4 days ago
Job Summary
The Business Assurance Support Coordinator will assist the Business Assurance team with administrative tasks.
Responsibilities
- Manage the departmental inbox by responding to queries and redirecting them as necessary.
- Monitor automated system processes and review system exceptions.
- Support the Partnership by fielding queries on systems and their outcomes.
- Provide clear and concise feedback and support to Partners.
- Support departmental telephone helplines and field queries from the Partnership and their support staff.
- Complete ad hoc tasks as required.
Requirements
- Experience in an administrative role and ability to work to agreed customer service standards.
- Competent in the use of MS Office, Word, Excel, and Outlook.
- Ability to learn internal IT systems and processes.
- Strong interpersonal and communication skills.
- Ability to work on own initiative and use own judgement when making decisions.
What's in it for you?
- Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave – 6 months full pay.
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday.
Flexible Working
We offer a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours.
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