Business Assurance Support Coordinator

4 days ago


Cirencester, Gloucestershire, United Kingdom St. James's Place Full time

Job Summary

The Business Assurance Support Coordinator will assist the Business Assurance team with administrative tasks.

Responsibilities

  • Manage the departmental inbox by responding to queries and redirecting them as necessary.
  • Monitor automated system processes and review system exceptions.
  • Support the Partnership by fielding queries on systems and their outcomes.
  • Provide clear and concise feedback and support to Partners.
  • Support departmental telephone helplines and field queries from the Partnership and their support staff.
  • Complete ad hoc tasks as required.

Requirements

  • Experience in an administrative role and ability to work to agreed customer service standards.
  • Competent in the use of MS Office, Word, Excel, and Outlook.
  • Ability to learn internal IT systems and processes.
  • Strong interpersonal and communication skills.
  • Ability to work on own initiative and use own judgement when making decisions.

What's in it for you?

  • Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
  • Parental leave – 6 months full pay.
  • 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday.

Flexible Working

We offer a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours.



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