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Medical Office Coordinator
2 months ago
Job Title: Part-time Receptionist
Job Summary:
We are seeking a highly skilled and experienced part-time receptionist to join our team at North Kensington Medical Centre. As a receptionist, you will be the first point of contact for patients, clinicians, and other members of the practice team. You will be responsible for ensuring the smooth operation of the surgery, handling patient correspondence, and maintaining accurate records.
Main Responsibilities:
- Answer telephone calls and redirect enquiries as necessary
- Book new and follow-up appointments
- Take messages for doctors, nurses, and other clinicians
- Request repeat prescriptions in accordance with practice guidelines
- Register new patients following practice policy
- Open and distribute mail, leaving private, confidential, and personal mail unopened
- File medical records and scan hospital reports and letters
- Offer all services to patients, including Community Pharmacy Consultation Service (CPCS), extended hours hub, and walk-in centres
- Complete tasks sent by doctors, nurses, and other clinicians
- Send patient records to the PCSE
- Mark patient records as arrived on SystmOne
- Maintain the reception area, leaving it tidy and ready for incoming colleagues
Person Specification:
- Previous medical reception/admin experience
- Previous SystmOne experience (desirable)
Confidentiality:
Any information about patients, personal or medical must be regarded as strictly confidential. Any breach of this confidentiality will be taken as a reason for instant dismissal.
About Us:
North Kensington Medical Centre is a well-established professional team of General Practitioners, Practice Nurses, FY2s, Pharmacists, HCAs, and Administration/Reception staff. We are an extremely friendly and flexible practice, with a current patient population of 5000 patients. We are part of Westhill PCN and have been rated Good by CQC. We strive to provide excellent patient care at all times.