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Head of Global Wordings and Solutions

2 months ago

London, Greater London, United Kingdom XL Catlin Full time
Job Description

Job Title: Head of Global Wordings and Solutions

Company: XL Catlin

Location: London, UK

The Head of Global Wordings and Solutions will oversee the global wordings teams and wordings reviews across all three Business Units. The role reports to the Global Head of Litigation, Wordings and Employment Law for XL Catlin and its primary objective is to develop and oversee a global, fit-for-purpose framework for wordings support in this area of within the broader legal team.

Key Responsibilities
  1. Drive the Global Wordings function, developing its value proposition in consultation with underwriters and the Chief Underwriting Officer's Team. Promote consistency in wordings where necessary across similar products in different jurisdictions.
  2. Develop and maintain a robust working relationship with other Legal functions providing wordings support to the business (particularly in APAC & Europe), ensuring consistency of advice and efficiency of service.
  3. Support the Global Head of Litigation, Wordings and Employment Law and key stakeholders within transformational transversal technology/systems/support changes to wordings repositories, clause libraries, workflow software and more.
  4. Take the lead role on significant wordings-related initiatives/projects, working effectively with other business functions including GCUO, Underwriting and XL Catlin.
  5. Ensure the Wordings team embraces AI technology to improve efficiency and quality of service.
  6. Coordinate central resources and management of demand – development and adherence to Wordings' SLAs. Development and coordination of additional wordings-related forums to ensure communication and consistency between regions.
  7. Enhance the existing QA model for the wordings function to enhance processes and service levels whilst identifying and communicating inconsistencies across XL Catlin branches and enabling reporting of KPI's and other internal reporting required.
  8. Establish formal and effective working relationships between Wordings, Legal, Claims and the Litigation team through the coordination of a Wordings forum and provision of other collaboration processes.
  9. Work closely with Underwriting and GCUO in the development and implementation of procedures and best practices.
  10. Manage the process of new product development and coordinate Wordings training across all jurisdictions.
  11. Ensure XL Catlin are represented by relevant Wordings experts on related market bodies, including the London Market Association, amongst others.
  12. Ensuring awareness of applicable standards in terms of Legal input to products e.g. Lloyd's minimum standards. Ensuring delivery of compliant products including, in particular, compliance with consumer requirements.
  13. Communication of market/regulatory changes, including ensuring adoption of requirements.
  14. Responsible for coaching, developing and motivating direct reports. Responsibilities including but not limited to; recruitment and selection; staff appraisals; manpower planning; proactively addressing staff grievance and performance issues and reward and remuneration.
Requirements
  1. Demonstrate strategic leadership and role model by setting a high bar for performance, engagement, and commitment.
  2. Experience of managing a team of Wordings experts. Takes initiative. Ability to lead independently.
  3. Track record of successfully collaborating with relevant peers and stakeholder groups across a company.
  4. Recognised as a Wordings expert across multiple lines of business and jurisdictions. Credibility as a subject matter expert in front of your team and senior stakeholders across the business.
  5. Displays an adaptable and flexible working style, remaining calm under pressure, adjusting comfortably to changing conditions/priorities.
  6. Proven planning and organisation skills, creating own work schedules, prioritising workload, preparing in advance and setting realistic timescales for self (and others if applicable).
  7. Demonstrates excellent communication skills, a confident and articulate presenter to internal/external audiences. Skilled at influencing and negotiation, able to present key points of an argument persuasively.
  8. Display initiative and confidently create disciplined solutions to problems.
  9. Possess excellent analytical skills.
  10. Able to work under own initiative and manage priorities in order to meet tight deadlines.
  11. Maintain awareness of ongoing and future market-wide initiatives that could have an impact and work as part of Global Legal team to resolve/manage/coordinate any impact or response that may be required.
  12. Confident in using technology solutions (including AI) to enhance Wordings service offering.
  13. Able to operate as an effective team member by supporting colleagues and contributing in the delivery and achievement of overall team and business objectives.
  14. Has previous experience and the ability to conduct regular liaison with relevant areas and groups within the business as appropriate for the role.
  15. Identify key issues and roadblocks to efficient working practices; design and implement procedural reform.
  16. An in-depth understanding of the insurance market and market practices globally, preferably with relevant Wordings and legal experience.
  17. The ability to deal with all levels of the company and stakeholders both internally and externally.