Customer Delivery Associate

3 days ago

Crawley, West Sussex, United Kingdom Tesco Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Delivery Driver. As the face of Tesco out on the road, you will be responsible for delivering exceptional customer service and ensuring that our customers receive their shopping in a timely and efficient manner.

Key Responsibilities
  • Delivering Customer Shopping Trips
    • Ensuring the van and trays are clean and organized
    • Loading the van as required and checking for roadworthiness
    • Talking to customers about any changes to their order, including substitutions and offering refunds
    • Taking care of products and deliveries as if they were your own
    • Explaining to customers that they will not be charged for substitutions
    • Delivering during the customer's time slot
    • Calling customers before arriving at their property if early
    • Calling the store if running 30 or more minutes late
  • Building Relationships with Colleagues
    • Creating a positive and inclusive team environment
    • Working together to ensure our store is the best it can be for customers
  • Providing Excellent Customer Service
    • Being warm and welcoming in interactions with customers and colleagues
    • Taking time to understand customer needs and preferences
    • Acting quickly to respond to changing customer needs
  • Embracing Change and Improving Processes
    • Sharing ideas with managers and colleagues on how to improve our store for customers
    • Integrating home and work to achieve a balance that is right for you
  • Meeting Requirements
    • Having a UK/EU/EEA driving license (full or automatic) for at least 12 months with no more than 3 penalty points
    • Able to adhere to GB Domestic Driving Rules
What's in it for You

We offer a range of benefits that help make Tesco a great place to work, including:

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • 10% Discount Card increasing to 15% after every pay for a 4-day period
  • Life assurance
  • Retirement saving plan
  • Great colleague deals and discounts, saving you money on everyday purchases
  • Uniform provided
About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or on the move. Our core purpose is 'Serving Britain's shoppers a little better every day'. We are committed to creating a workplace that is inclusive and welcoming to all, where everyone feels valued and respected.

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