Customer Service Representative

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Anderson Wright Consulting Ltd Full time
Customer Service Advisor

Anderson Wright Consulting Ltd is seeking a highly skilled Customer Service Advisor to join their team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to clients, resolving issues in a timely and professional manner, and promoting the benefits of using the company's services.

Key Responsibilities:
  • Handle high-volume incoming calls and emails from customers
  • Resolve customer issues and complaints in a timely and professional manner
  • Liaise with external contractors to arrange and manage resolutions to customer queries
  • Promote the benefits of using the company's services
  • Assist with contract renewals and retain customers
  • Deal with customer complaints and maintain accurate customer records using the in-house system
Requirements:
  • Excellent communication and interpersonal skills
  • Experience dealing with customers on the telephone
  • Passionate about helping people and providing excellent customer service
  • Ability to work in a fast-paced environment and under pressure
  • Excellent PC skills and problem-solving abilities
  • Patient and able to work with a variety of customers
Package and Benefits:
  • Competitive salary of £23,795.00 plus performance bonus
  • 20 days holiday plus Bank Holidays
  • Onsite parking and recreational break-out rooms
  • Excellent ongoing training and support
  • Fun days and events
  • Recognition awards


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