Service Desk Manager

23 hours ago


Bristol, Bristol, United Kingdom Peaple Talent Full time

Job Title: Service Desk Manager

Location: Bristol (2/3 days onsite)

Salary: £60,000


Peaple Talent is partnering with an established organisation to find a Service Desk Manager to oversee the operation of the field and desk-based Service Desk teams. The ideal candidate will have significant experience managing a global Service Desk team and knowledge of ITIL.


The Role:

  • Lead and manage the team to support all IT Support Service aspects
  • Monitor the quality of Service Desk interactions to ensure effective performance management and customer satisfaction
  • Analyse processes, find alternative solutions, and recommend new methods. Help set requirements for process changes


The Candidate:

  • Significant experience managing a global Service Desk team
  • Knowledge and experience of ITIL
  • Strong analysis and reporting skills


The Package:

  • Base salary: £60,000
  • 25 days annual leave
  • Cycle to Work scheme
  • Onsite parking


Interested in this role? If you think you have the skills and experience required, please click the 'Apply Now' button and send us your CV.


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