Service Desk Manager
23 hours ago
Job Title: Service Desk Manager
Location: Bristol (2/3 days onsite)
Salary: £60,000
Peaple Talent is partnering with an established organisation to find a Service Desk Manager to oversee the operation of the field and desk-based Service Desk teams. The ideal candidate will have significant experience managing a global Service Desk team and knowledge of ITIL.
The Role:
- Lead and manage the team to support all IT Support Service aspects
- Monitor the quality of Service Desk interactions to ensure effective performance management and customer satisfaction
- Analyse processes, find alternative solutions, and recommend new methods. Help set requirements for process changes
The Candidate:
- Significant experience managing a global Service Desk team
- Knowledge and experience of ITIL
- Strong analysis and reporting skills
The Package:
- Base salary: £60,000
- 25 days annual leave
- Cycle to Work scheme
- Onsite parking
Interested in this role? If you think you have the skills and experience required, please click the 'Apply Now' button and send us your CV.
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