Service Desk Manager

4 days ago


Bristol, Bristol, United Kingdom Peaple Talent Full time

Job Title: Service Desk Manager

Location: Bristol (2/3 days onsite)

Salary: £60,000

Peaple Talent is partnering with an established organisation to find a Service Desk Manager to oversee the operation of the field and desk-based Service Desk teams.

The Role:

  • Lead and manage the team to support all IT Support Service aspects
  • Monitor the quality of Service Desk interactions to ensure effective performance management and customer satisfaction
  • Analyse processes, find alternative solutions and recommend new methods. Help set requirements for process changes

The Candidate:

  • Significant experience managing a Global Service Desk team
  • Knowledge and experience of ITIL
  • Strong analysis and reporting skills

The Package:

  • Base salary: £60,000
  • 25 days annual leave
  • Cycle to Work scheme
  • Onsite parking

Interested in this opportunity?


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