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Service and Support Operations Manager
2 months ago
Exciting Opportunity for a Driven Service and Support Manager
An established process engineering business in the food and FMCG industry is seeking a highly motivated Service and Support Manager to join their team. As a key member of the engineering team, you will be responsible for providing exceptional customer service and support to clients.
Key Responsibilities:
- Customer Service and Support: Be the initial point of contact for customer service and spares enquiries, ensuring prompt and effective resolution of customer complaints.
- Health and Safety: Maintain health and safety standards, compliance with relevant legislation and site policies, ensuring a safe working environment for all employees.
- Team Management: Supervise the customer service & support team, including people management tasks such as 1-2-1s, appraisals, training, and performance management.
Requirements:
- Engineering Degree: Possess an engineering degree or qualification, with a strong understanding of engineering principles and practices.
- Health and Safety Qualification: Hold a valid health and safety qualification, demonstrating a commitment to maintaining a safe working environment.
- Driving License: Possess a full clean driving license, with the ability to travel to client sites as required.
- Industry Experience: Have experience working within the food and FMCG industry, with a strong understanding of the sector's specific challenges and requirements.
Benefits:
- Competitive Salary: Receive a competitive salary, reflecting your skills and experience.
- Company Vehicle: Enjoy the use of a company vehicle, a small van, for business use.
- Pension Scheme: Participate in a comprehensive pension scheme, ensuring your financial security in retirement.
- Free Parking: Benefit from free parking, making your daily commute more convenient.
About Anne Corder Recruitment:
Anne Corder Recruitment is a leading recruitment agency, specializing in the placement of skilled professionals within the engineering and manufacturing sectors. With a strong reputation for delivering exceptional service and results, we are committed to helping you find your ideal job.