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Service and Support Operations Manager

2 months ago


Cambridgeshire and Peterborough, United Kingdom Anne Corder Recruitment Full time

Exciting Opportunity for a Driven Service and Support Manager

An established process engineering business in the food and FMCG industry is seeking a highly motivated Service and Support Manager to join their team. As a key member of the engineering team, you will be responsible for providing exceptional customer service and support to clients.

Key Responsibilities:

  1. Customer Service and Support: Be the initial point of contact for customer service and spares enquiries, ensuring prompt and effective resolution of customer complaints.
  2. Health and Safety: Maintain health and safety standards, compliance with relevant legislation and site policies, ensuring a safe working environment for all employees.
  3. Team Management: Supervise the customer service & support team, including people management tasks such as 1-2-1s, appraisals, training, and performance management.

Requirements:

  1. Engineering Degree: Possess an engineering degree or qualification, with a strong understanding of engineering principles and practices.
  2. Health and Safety Qualification: Hold a valid health and safety qualification, demonstrating a commitment to maintaining a safe working environment.
  3. Driving License: Possess a full clean driving license, with the ability to travel to client sites as required.
  4. Industry Experience: Have experience working within the food and FMCG industry, with a strong understanding of the sector's specific challenges and requirements.

Benefits:

  1. Competitive Salary: Receive a competitive salary, reflecting your skills and experience.
  2. Company Vehicle: Enjoy the use of a company vehicle, a small van, for business use.
  3. Pension Scheme: Participate in a comprehensive pension scheme, ensuring your financial security in retirement.
  4. Free Parking: Benefit from free parking, making your daily commute more convenient.

About Anne Corder Recruitment:

Anne Corder Recruitment is a leading recruitment agency, specializing in the placement of skilled professionals within the engineering and manufacturing sectors. With a strong reputation for delivering exceptional service and results, we are committed to helping you find your ideal job.