Head of Digital Training and Operations

2 weeks ago


Cambridgeshire and Peterborough, United Kingdom Service Care Solutions Full time
Job Title: Head of Digital Training

Job Summary:

We are seeking an experienced and innovative leader to join our team as the Head of Digital Training. As a key member of our organization, you will be responsible for developing and implementing a comprehensive digital training strategy that enhances the skills and knowledge of our customer contact centre staff.

Key Responsibilities:

  • Develop and implement a digital training strategy that aligns with our organization's goals and objectives.
  • Design and deliver training programs that focus on digital skills, customer service, and operational excellence.
  • Collaborate with cross-functional teams to ensure seamless integration of digital training into our contact centre operations.
  • Monitor and evaluate the effectiveness of digital training programs and make recommendations for improvement.
  • Stay up-to-date with industry trends and best practices in digital training and customer service.

Requirements:

  • Proven experience in digital training and customer service leadership.
  • Strong knowledge of digital technologies and their applications in customer service.
  • Excellent communication and interpersonal skills.
  • Ability to design and deliver engaging training programs.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and experienced leader who is passionate about digital training and customer service, please submit your application, including your resume and a cover letter, to [insert contact information].



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