Head of Customer Engagement

1 week ago

Cambridgeshire and Peterborough, United Kingdom Uniphar Group Full time
Job Description

We are seeking a highly skilled and experienced professional to fill the role of Head of Customer Engagement at Uniphar Group. This is a unique opportunity to join a rapidly expanding diversified healthcare services business with a global footprint.

The successful candidate will be responsible for managing a major key account, working closely with sales managers, project managers, and stakeholders to deliver exceptional customer experience. They will also be responsible for developing and implementing systems and processes to aid our client's people and digital transformation strategy.

The ideal candidate will have a deep understanding of the pharmaceutical industry, excellent leadership skills, and the ability to drive delivery across a matrix organisation. They will also have strong verbal and written communication skills, as well as the capacity to prioritise and work across multiple projects.

Key Responsibilities:

  • Manage a major key account, working closely with sales managers, project managers, and stakeholders to deliver exceptional customer experience.
  • Develop and implement systems and processes to aid our client's people and digital transformation strategy.
  • Lead the integration with Data Insights and Ai-Engage team for systems build.
  • Test dashboards and Ai-Engage system.
  • Compliance & Data Processing lead.
  • Lead Data processing policy and define systems requirements.
  • Client Engagement / Leadership.
  • Leadership of all third-party project leads.
  • Leadership of Engagement Specialist Team (current KAMs / PKAMs).

Requirements:

  • Experience working as a Pharmaceutical Sales Manager.
  • Understanding of how digital strategy is developed to engage with HCP's.
  • Knowledge of the NHS / HCP stakeholder environment.
  • Presence and confidence to operate at up to board level within Client stakeholders.
  • Leadership skills and stakeholder management to drive delivery across a matrix organisation.
  • Personal qualities of enthusiasm, tenacity, charm, lots of energy and a good sense of humour.
  • Strong verbal communication skills for articulating ideas to colleagues and clients.
  • Excellent written communication skills for producing high quality content.
  • Capacity to prioritise and work across multiple projects.
  • Organisational skills with the ability to deliver a high volume of quality work.
  • Creative skills for contributing new and innovative ideas.
  • Networking and analytical skills.
  • Knowledge of existing and emerging CRM and digital tools.

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