Customer Engagement Executive, Level 3

5 months ago

Peterborough, United Kingdom Iris Full time

Salary
- **Competitive plus Bonus and Benefits**
- Location
- **Peterborough**
- This is a _permanent_, _full time_ vacancy_ that will close _in 20 days_ at 23:59 BST_. _

**The Vacancy**

We are seeking a Customer Engagement Executive to join us

This role is for a support specialist to work with our customers to ensure they are confident and enthusiastic in getting the best out of our software, from getting the best start through to ensuring regular use of the service.

To be successful in this role, you must be able to demonstrate a passion for helping customers, understanding their needs and helping them achieve value from software. Accuracy and attention to detail, particularly in compliance with procedures.

This is a great opportunity for you to join a growing and investing product and customer centric business, with significant opportunity for you to share and grow your skillset.

**Responsibilities**
- Take ownership for every new/existing customer and be the onboarding account manager, from the start to the completion of the onboarding process.
- Diary Management of a team of telephone trainers.
- To keep accurate and up-to-date customer logs on internal database (CRM system).
- Establish good relationships with customers and proactively encourage the use of our systems.
- Monitor the school’s usage of our system and contact the schools where the usage has dropped or ceased to determine why and bring their usage back up.
- To manage customers through their early life experience and engagement with the software.
- Provide assisted re-launch service for schools to increase parent adoption, where required.
- To manage the schools until they start transacting.
- Accurately record all customer engagements, capturing repeat issues, product suggestions etc. to drive overall improvement to the software.
- To provide assistance to other departments as business needs, including data/admin activities where necessary.
- Assist Customer Support Team Leader with various projects as the business develops.

**Knowledge and Experience**
- Experienced in customer service, with a background in training customers over the telephone.
- Experience of payments software would be advantageous.
- Demonstrable experience of engaging with and putting the customer first.
- Skilled in encouraging and persuading customers to adopt technology.
- Excellent verbal and written communication skills, with excellent telephone manner.
- Disciplined management ability: caring about process, quality, setting and managing expectations.
- Good planning & organising skills.
- Ability to work under pressure in a fast pace and busy environment

Please note:
**About IRIS**

As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

It’s vital these mission-critical functions work first time, every time.

That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time - so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative, market-leading, and high-performing company that we are today.

We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.

IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.

**Why work for IRIS?**

**The Benefits**

**Generous holiday allowance**

**Charity / volunteering days**

**Income protection insurance**

**Life assurance**

**Employee Assistance Program**

**Private healthcare**

**Additional discount**
**schemes**

**Cycle to work**
**scheme

  • Inside Sales Executive

    1 month ago

    Peterborough, United Kingdom 3 Sixty Resourcing Full time

    Inside Sales Executive Up to £25,000 + Bonus + Excellent Benefits £37k (OTE) Peterborough Full Time, Permanent Excellent opportunity with REAL career progression!In a nutshell… Our client is a market leading manufacturing company that has sold their products and services all over the world. Established for over 100 years, the company focuses on giving...

  • Head of Employer Delivery and Engagement

    1 week ago

    Peterborough, United Kingdom CITB Full time

    Back to CITB Homepage (Opens in a new window) Login Register Login Register - Head of Employer Delivery and Engagement Number of jobs available 1 Region(s) National /*generated inline style */ City/Town National /*generated inline style */ Office Location Mobile /*generated inline style */ Departmental Grade Specialist Lead.SL3 /*generated inline...

  • Business Development Representative

    4 weeks ago

    Peterborough, Peterborough, United Kingdom 3 Sixty Resourcing Full time

    Inside Sales Executive OpportunityWe are seeking a highly motivated and results-driven Inside Sales Executive to join our team at 3 Sixty Resourcing. As an Inside Sales Executive, you will be responsible for managing and growing a portfolio of existing accounts, identifying new business opportunities, and delivering exceptional customer service.Key...

  • Customer Relationship Executive

    5 months ago

    Peterborough, United Kingdom Interaction Recruitment Full time

    **Calling Customer Service and Sales Enthusiasts!!** **Are you ready to take your career to the next level?** We're seeking a dynamic and results-driven individual to work aqnd develop as a **Customer Relationship Executive** to foster existing customer connections, unearth new opportunities, and drive revenue growth. If you are looking for an opportunity...

  • Level 3 Nursery Assistant

    3 days ago

    Cambridgeshire and Peterborough, United Kingdom New Staff Employment Full time

    Salary:£13 - £15 per hourJob SummaryNewstaff Education Recruitment Agency is currently seeking Level 3 Nursery Teaching Assistants to work with schools in Bedfordshire.Key ResponsibilitiesSupport nursery teachers in providing quality care and education to young children.Assist with planning and implementing engaging activities for children aged 0-5...

  • Nursery Practitioner

    5 months ago

    Peterborough, United Kingdom The Day Nursery Peterborough Ltd Full time

    We are a Peterborough city centre located children's nursery looking for a nursery practitioner to join our friendly team. Full time permanent position - 40 hours a week. All year round, We offer excellent rates of pay. We have been rated outstanding by Ofsted in our previous three inspections **Job Types**: Full-time, Permanent Schedule: - 8 hour...

  • Level 3 Nursery Practitioner

    6 months ago

    Peterborough, United Kingdom The Day Nursery Peterborough Ltd Full time

    We are a Peterborough city centre located children's nursery looking for a nursery practitioner to join our friendly team. Full time permanent position - 40 hours a week. All year round, We offer excellent rates of pay. We have been rated outstanding by Ofsted in our previous three inspections **Job Types**: Full-time, Permanent Schedule: - 8 hour...

  • Nursery Practitioner Level 3

    5 months ago

    Peterborough, United Kingdom Busy Bees Nurseries Full time

    Job Summary Job Title: Nursery Practitioner Level 3 - Hours: Full Time, 40hrs per week Salary: £12.00 per hour / £24, per annum About us: At Busy Bees Nurseries in Peterborough , we're more than just a Nursery – we are a family, a community, and a home away from home for both our children and our team members. Nestled in the heart...

  • Customer Care Executive

    5 months ago

    Peterborough, United Kingdom Hometree Full time

    **Customer Care Executive, Customer Care, Operations**: **Salary**: Up to £22000 per annum or part time pro rata equivalent, depending on experience **Reporting to**:Customer Care Team Leader, Operations **Role type**:Full Time or Part Time roles available **Location**:Remote first, in the Peterborough area. You must be willing to travel to the office once...

  • Nursery Practitioner Level 3

    6 months ago

    Peterborough, United Kingdom Recruitment Professionals Full time

    Recruitment Professionals are currently looking for a Nursery Practitioner Level 3 for a fantastic Nursery based in Peterborough. Recruitment Professionals is the leading recruitment agency for the nursery sector. **Duties include**: - Communicating information to children using play. - Encouraging children’s development. - Creating a child-friendly...

  • Nursery Practitioner Level 3

    6 months ago

    Peterborough, United Kingdom Alpha Kindergarten Fletton Full time

    **£1,000 welcome bonus for joining our team! Are you passionate about caring for children? We're looking for a full time, qualified nursery practitioner to join our team at Peterborough's longest running nursery!** Each day, you will be making a difference to children’s lives as your support them to learn, play and grow. No two days will be the same as...

  • Nursery Practitioner Level 3

    5 months ago

    Peterborough, United Kingdom Whiz Kids Day Nursery Full time

    **Is it time to take your next step or have you simply had enough of being treated like a number?** Come and see us and see what being part of the Whiz Kids family is really like. Working at Whiz Kids really is like being part of a family. From the day you arrive you will be welcomed in and made to feel at home. There are all the usual staff benefits such...

  • Customer Care Executive

    6 months ago

    Peterborough, United Kingdom Hometree Full time

    If you’re a self-starter with a customer centric mindset that loves to assist and support customers in a fast paced and varied contact centre environment, then this could just be the ideal role for you! We are a homeworking team, but you will need to be based in (or around) Peterborough to be able to join our monthly team meets and engagement days. **The...

  • Customer Escalations Executive

    6 months ago

    Peterborough, United Kingdom Hometree Full time

    **About Hometree**: **Hometree exists to accelerate the transition to net zero homes.** Hometree is a residential energy services company paving the way for a brighter future by making renewable energy in the home more affordable and accessible for millions of people. We started our journey in the home cover market, helping customers keep their homes warm...

  • Nursery Practitioner Level 3

    6 months ago

    Peterborough, United Kingdom Busy bees Full time

    **Job Title: Nursery Practitioner Level 3 - Toddlers** **Hours: Full Time** **Salary: £12.00 per hour / £24,960 per annum** **About us**: At Busy Bees Nurseries in **Peterborough**, we're more than just a Nursery - we are a family, a community, and a home away from home for both our children and our team members. Nestled in the heart of this beautiful...

  • Key Account Executive

    2 weeks ago

    Peterborough, United Kingdom CV-Library Full time

    Lisa Wright Recruitment is seeking a Key Account Executive in Peterborough on behalf of our client, a dynamic leader in marketing and communications solutions. The Key Account Executive will play a pivotal role in managing client expectations, coordinating quotations, and supporting strategic projects to help drive profitability and reduce supplier...

  • Customer Service Executive

    5 months ago

    Peterborough, United Kingdom Aragon Direct Full time

    Peterborough Limited who trade as Aragon Direct Services and Vivacity Leisure are recruiting a Customer Service Executive to work as part of the Customer Services team based in Peterborough. The main purpose of this role is to provide high quality customer service in telephony, electronic, face to face and Reception support and other forms of customer...

  • Key Account Executive

    7 days ago

    Peterborough, United Kingdom Lisa Wright Recruitment Full time

    Lisa Wright Recruitment is seeking a Key Account Executive in Peterborough on behalf of our client, a dynamic leader in marketing and communications solutions. The Key Account Executive will play a pivotal role in managing client expectations, coordinating quotations, and supporting strategic projects to help drive profitability and reduce supplier costs.Key...

  • Finance Manager

    2 weeks ago

    Peterborough, United Kingdom 3 Sixty Resourcing Full time

    Finance Manager Peterborough Full Time, Permanent Up to £45,000 P.A + Excellent Benefits including 18% Pension We are now looking for the next talented individual to lead an established finance team for one of our leading clients in Peterborough.The successful candidate will have senior accounts experience and will be responsible for managing a small...

  • Finance Manager

    1 week ago

    Peterborough, United Kingdom 3 Sixty Resourcing Full time

    Finance Manager Peterborough Full Time, Permanent Up to £65,000 P.A + Excellent Benefits including 18% Pension We are now looking for the next talented individual to lead an established finance team for one of our leading clients in Peterborough.The successful candidate will have senior accounts experience and will be responsible for managing a small...