Customer Operations Advocate

4 weeks ago


Cambridgeshire and Peterborough, United Kingdom Net-Worx (2001) Ltd Full time

About the Role

We are seeking a Customer Operations Advocate to join our team. As a key member of our operations team, you will be responsible for undertaking full case reviews of referred accounts from various areas of the business.

Key Responsibilities

  • Manage our 'particularly vulnerable customer' portfolio, ensuring that appropriate levels of diligence, care and contact are applied.
  • Have a deep understanding of all customer touchpoints including policy, processes and set SLA's.
  • Identify and control risks to customers, colleagues, and the business.
  • Be flexible to support changing business requirements in a dynamic and fast-paced environment.
  • Support a continuous improvement ethos within operations and the wider business.
  • Understand and adhere to financial regulatory requirements.
  • Experienced in analysing data and interpreting facts and figures to make informed decisions.
  • Good commercial acumen.
  • Experience working in a sale and/or telephone-based role.

About Us

We are a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to our customers. Our purpose is simple: to deliver caring banking so our customers can make the most of life's opportunities.

What We Offer

  • Discretionary annual bonus
  • 25 days holiday up to 30 days (depending on service)
  • Pension scheme with matched company contributions up to 10%
  • 2 paid days to 'give back'
  • Enhanced maternity pay (once successfully passing probation)
  • 4 weeks paid paternity
  • LinkedIn Learning for all
  • Snoop Premium
  • Private Medical Insurance

Our Culture

We believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions. We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme.



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