Customer Operations Advocate
4 weeks ago
About the Role
We are seeking a Customer Operations Advocate to join our team. As a key member of our operations team, you will be responsible for undertaking full case reviews of referred accounts from various areas of the business.
Key Responsibilities
- Manage our 'particularly vulnerable customer' portfolio, ensuring that appropriate levels of diligence, care and contact are applied.
- Have a deep understanding of all customer touchpoints including policy, processes and set SLA's.
- Identify and control risks to customers, colleagues, and the business.
- Be flexible to support changing business requirements in a dynamic and fast-paced environment.
- Support a continuous improvement ethos within operations and the wider business.
- Understand and adhere to financial regulatory requirements.
- Experienced in analysing data and interpreting facts and figures to make informed decisions.
- Good commercial acumen.
- Experience working in a sale and/or telephone-based role.
About Us
We are a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to our customers. Our purpose is simple: to deliver caring banking so our customers can make the most of life's opportunities.
What We Offer
- Discretionary annual bonus
- 25 days holiday up to 30 days (depending on service)
- Pension scheme with matched company contributions up to 10%
- 2 paid days to 'give back'
- Enhanced maternity pay (once successfully passing probation)
- 4 weeks paid paternity
- LinkedIn Learning for all
- Snoop Premium
- Private Medical Insurance
Our Culture
We believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions. We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme.
-
Customer Resolutions Advocate
5 months ago
Peterborough, United Kingdom Zellis Full time**About the role**: As a Customer Resolutions Advocate, you pride yourself on providing the best possible experience to customers. You'll be part of a small but critical team that is brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external customers by providing a superior experience in problem...
-
Customer Resolutions Advocate
6 months ago
Peterborough, United Kingdom Zellis Full time**About the role**: As a Customer Resolutions Advocate, you pride yourself on providing the best possible experience to customers. You'll be part of a small but critical team that is brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external customers by providing a superior experience in problem...
-
Customer Service Team Lead
14 hours ago
Cambridgeshire and Peterborough, United Kingdom Marks & Spencer Plc Full timeJob DescriptionThis exciting opportunity exists within our Store Operations team, where you will be responsible for delivering excellent customer service and achieving sales targets.The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience.About the RoleYou will be a proactive and efficient individual who can lead and...
-
Head of Insurance Customer Operations
7 days ago
Peterborough, United Kingdom Activate Group Limited Full timeJob title: Head of Insurance Customer Operations Department: Sopp+Sopp Location: Peterborough, hybrid working, three days per week in the office whilst in probation Hours: 37.5 hours per week Salary: Competitive, plus bonus We're looking for a Head of Insurance Customer Operations to be part...
-
Store Operations Coordinator
14 hours ago
Cambridgeshire and Peterborough, United Kingdom Marks & Spencer Plc Full timeJob SummaryWe are seeking a highly skilled Store Operations Coordinator to join our team at Marks & Spencer Plc. As a key member of our store operations team, you will play a vital role in ensuring the smooth day-to-day running of our stores.The estimated salary for this role is £30,000 - £40,000 per annum, depending on experience.Main...
-
Customer Support Team Lead
1 month ago
Cambridgeshire and Peterborough, United Kingdom AB Agri Ltd Full timeJob Title: Customer Support Team LeadLocation: UKContract type and shift: Permanent – Hybrid role, minimum of two days a week in the office.About the Role:The Customer Support Team Lead will oversee the daily operations of a team of 6-8 Customer Support Co-ordinators, ensuring that all customer interactions are handled smoothly and efficiently. Reporting...
-
Book Bindery Operator
2 weeks ago
Cambridgeshire and Peterborough, United Kingdom Harrison Scott Associates Full timeA skilled Book Bindery Operator is required by a specialist printing company to join their in-house finishing team. The company offers an efficient workflow and invests in the latest print and bindery technology to meet client needs.The ideal candidate will be responsible for achieving safe and effective operation of bindery equipment to ensure product...
-
Warehouse Operations Manager
1 month ago
Cambridgeshire and Peterborough, United Kingdom fish4.co - Jobboard Full timeJob Title: Warehouse Operations ManagerJob Summary:We are seeking an experienced Warehouse Operations Manager to lead the day-to-day operations of our warehouse. The successful candidate will be responsible for ensuring smooth operations, maintaining health and safety standards, managing staff, and overseeing site facilities.Key Responsibilities:Ensure a...
-
Transport Operations Coordinator
4 weeks ago
Cambridgeshire and Peterborough, United Kingdom More Recruitment Solutions Full timeTransport Planner RoleMore Recruitment Solutions is seeking a skilled Transport Planner to optimize transport operations and ensure timely delivery of goods across the UK.Key Responsibilities:Plan and coordinate movement within the fleet to maximize efficiency.Optimize routes to reduce costs and improve delivery times.Lead day-to-day transport operations,...
-
Customer Support Team Lead
2 weeks ago
Cambridgeshire and Peterborough, United Kingdom AB Agri Ltd Full timeJob Title: Customer Support Team LeaderLocation: UKContract type and shift: Permanent – Hybrid role, minimum of two days a week in the office.About the Role:The Customer Support Team Leader will oversee the daily operations of a team of 6-8 Customer Support Co-ordinators, ensuring that all customer interactions are handled smoothly and efficiently.Key...
-
Transport Operations Coordinator
1 month ago
Cambridgeshire and Peterborough, United Kingdom supplychainonline.co - Jobboard Full timeTransport Planner RoleAs a key member of our team, you will play a vital role in optimizing the efficiency of our transport operations.Your responsibilities will include:Coordinating movement within our fleet to ensure timely and cost-effective delivery.Optimizing routes to minimize delays and maximize efficiency.Providing leadership of day-to-day transport...
-
Warehouse Operations Manager
3 weeks ago
Cambridgeshire and Peterborough, United Kingdom Eligo Recruitment Ltd Full timeWarehouse Manager - LutonLocation: LutonSalary: Up to £35K BasicHours: Monday to Friday, 08:30-17:00 (No Shift Work)Forklift Experience RequiredAre you an experienced Warehouse Manager looking for a role with a thriving electronic security solutions manufacturer?Why You'll Love This Role:Hands-On Role: Oversee daily warehouse operations, including Inbound,...
-
Head of Customer Engagement
4 weeks ago
Cambridgeshire and Peterborough, United Kingdom Uniphar Group Full timeJob DescriptionWe are seeking a highly skilled and experienced professional to fill the role of Head of Customer Engagement at Uniphar Group. This is a unique opportunity to join a rapidly expanding diversified healthcare services business with a global footprint.The successful candidate will be responsible for managing a major key account, working closely...
-
Mechanical Operations Manager
15 hours ago
Cambridgeshire and Peterborough, United Kingdom Shorterm Group Full timeJob OverviewWe are seeking a highly skilled Mechanical Operations Manager to join our team at Shorterm Group in Cambridge. The successful candidate will be responsible for leading the maintenance team and ensuring that all customer requests are met and contractual obligations are fulfilled.The role involves managing team operations, activities, and personnel...
-
Site Operations Director
13 hours ago
Cambridgeshire and Peterborough, United Kingdom Costain Group PLC Full timeKey ResponsibilitiesThe successful Site Operations Director will be responsible for leading site operations and driving performance. This includes:Liaising with colleagues to ensure smooth project deliveryEnsuring compliance with relevant legislation, codes of practice, safety and statutory regulationsMaintaining accurate records and reportsIdentifying and...
-
Agricultural Operations Manager
1 month ago
Cambridgeshire and Peterborough, United Kingdom MorePeople Full timeAgricultural Operations ManagerWe are seeking an experienced Agricultural Operations Manager to join our team at MorePeople. As a key member of our agricultural operations team, you will be responsible for monitoring potato crops and maintaining close relations with growers. Your expertise in agricultural management, particularly with potatoes, will be...
-
Transport Operations Coordinator
1 month ago
Cambridgeshire and Peterborough, United Kingdom fish4.co - Jobboard Full timeTransport Planner RoleAs a key member of our transport team, you will play a crucial role in optimizing the efficiency of our transport operations.Your responsibilities will include:Planning and coordinating movement within our fleet.Optimizing routes to ensure timely and cost-effective delivery.Providing leadership of day-to-day transport operations,...
-
Property Operations Manager
15 hours ago
Cambridgeshire and Peterborough, United Kingdom FPMR Ltd Full timeAbout the RoleFPMR Ltd is seeking a highly organized and customer-focused professional to fill the position of Property Operations Manager. This role will play a vital part in ensuring the smooth operation and upkeep of our properties, while providing exceptional service to clients.The successful candidate will have a passion for property management and a...
-
Warehouse Operations Manager
4 weeks ago
Cambridgeshire and Peterborough, United Kingdom Unicorn Resourcing Full timeWarehouse Manager Job DescriptionWe are seeking an experienced Warehouse Manager to lead the day-to-day operations of our warehouse. As a key member of our team, you will be responsible for ensuring smooth operations, maintaining health and safety standards, managing staff, and overseeing site facilities.Key Responsibilities:Ensure a safe working...
-
Logistics Operations Manager
1 month ago
Cambridgeshire and Peterborough, United Kingdom Michael Page (UK) Full timeAbout Our ClientMichael Page Logistics have exclusively partnered with a global business to find a Logistics Operations Manager for one of their key contracts in the UK.Job DescriptionThe Logistics Operations Manager will lead the formation of a new Logistics Operations team and ensure clear division of tasks and maximise team performance.Report to the Group...