Customer Support Team Lead

1 month ago


Cambridgeshire and Peterborough, United Kingdom AB Agri Ltd Full time

Job Title: Customer Support Team Lead

Location: UK

Contract type and shift: Permanent – Hybrid role, minimum of two days a week in the office.

About the Role:

The Customer Support Team Lead will oversee the daily operations of a team of 6-8 Customer Support Co-ordinators, ensuring that all customer interactions are handled smoothly and efficiently. Reporting directly to the Customer Support Manager, you'll be responsible for increasing team performance, maintaining a high standard of service delivery, and acting as a key point of escalation for complex issues.

About You:

  • Proven experience managing teams in a customer support or contact centre environment.
  • High people management skills, including the ability to coach, develop, and motivate a diverse team.
  • Ability to handle difficult conversations, provide constructive feedback, and maintain high expectations for performance and accuracy.
  • Competency in using CRM systems and operational processes.

About Us:

AB Agri Ltd is the UK's number one animal feed business, serving pig and poultry producers across the UK. We're part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we're passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.

What We Offer:

  • A Disability Confident employer, committed to ensuring our application and recruitment processes work for everyone.
  • A fair, innovative and inclusive culture.


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