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Contract Support Specialist
2 months ago
CBW Staffing Solutions is seeking a dedicated Contract Support Administrator to join a leading Facilities Management company in Leeds.
This exciting opportunity offers a chance to contribute to a dynamic team within a fast-paced environment that values hard work and rewards dedication.
Key Responsibilities:
- Manage daily requests through the CAFM system and helpdesk.
- Collaborate with Contract Managers and Service Delivery & Mobilisation Managers to allocate tasks to contractors effectively.
- Serve as a primary point of contact for clients, providing updates on works, addressing inquiries, and issuing quotations through client-specific web portals and our internal CAFM software.
- Work closely with engineers to gather comprehensive details about required work scopes and generate reports/quotations.
- Source and order necessary parts and materials from suppliers.
- Process Purchase Orders for contractors and suppliers via the CAFM system, and authorize contractor invoices for payment.
- Monitor contractor performance against Service Level Agreements (SLAs).
- Provide administrative support to Contract Managers, including filing, copying, printing, scanning, collating, and laminating documents.
- Review weekly schedules to ensure efficient resource allocation and match skill sets with assigned tasks. This involves communication with technical managers.
- Compile instances of planned and reactive works that cannot be completed and escalate them to the Service Delivery & Mobilisation Manager.
- Ensure accurate data for monthly reports is provided to Contract Managers.
- Prepare weekly WIP (Work in Progress) reports for meetings.
- Maintain shared drive site documentation.
- Contribute to the Financial Month-end pack submission with Contract Managers.
Qualifications and Benefits:
- Proven experience in a similar role within facilities management or a related field.
- Strong client-facing communication skills.
- Ability to thrive in a fast-paced environment.
- Competitive salary up to £26,000 based on experience.
- Overtime opportunities paid at 1.5X or 2.0X the regular rate.
- 21 days of annual leave plus bank holidays.
- Company pension plan.
- Opportunities for career advancement within a growing organization.
